EMERGENCY COMMUNICATION SERVICES

Emergency Communications Solutions Built for Every Mission

From public safety agencies and telecommunications providers to enterprises managing complex environments, Intrado delivers reliable emergency communications solutions designed to support response, compliance, and operational continuity.

PSAP SOLUTIONS

Technology Designed for Public Safety Agencies

Help emergency communications centers improve call handling, strengthen situational awareness, and prepare for the future of emergency communications. Intrado's PSAP solutions support mission-critical operations with technology designed specifically for public safety environments.

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Call Handling

Support emergency communications operations with call handling solutions designed to improve efficiency, reliability, and response coordination.

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Analytics

Gain operational visibility through reporting and analytics tools designed to support informed decision-making and continuous improvement.

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Mapping

Strengthen situational awareness with mapping solutions that help support routing accuracy, location intelligence, and emergency response.

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Service Provider Solutions

Carrier-Grade Solutions for Telecommunications Providers

Help deliver reliable emergency communications, support regulatory requirements, and strengthen network operations with solutions designed for telecommunications providers. Intrado's Network & Information Services portfolio combines routing intelligence, network expertise, and proven reliability to support critical communications.

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Call Routing & Location

Improve routing accuracy and location intelligence with solutions designed to help ensure emergency calls reach the appropriate destination quickly and reliably.

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Data Management

Support reliable emergency communications with data management solutions designed to improve accuracy, visibility, and operational performance.

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Regulatory Compliance

Navigate evolving emergency communications requirements with solutions designed to support compliance, reduce complexity, and strengthen operational confidence.

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ENTERPRISE SOLUTIONS

Emergency Communications for Modern Organizations

Help protect people, support compliance, fulfill duty of care responsibilities, and improve emergency preparedness across complex environments. Intrado's Enterprise Solutions help organizations strengthen communications, manage incidents, and support safety initiatives across campuses, facilities, and distributed workplaces.

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Enterprise E9-1-1

Support emergency response and regulatory requirements with Enterprise E9-1-1 solutions designed to provide accurate location information and improve emergency communications.

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Intrado OneAlert™

Communicate quickly and effectively during critical events with mass notification capabilities designed to support safety, preparedness, and response coordination.

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Emergency Routing Service (ERS)

Ensure emergency calls reach the correct PSAP when primary routing paths are unavailable or impacted.

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VIPER NextGen

Cloud-native call handling designed to help PSAPs improve flexibility, scalability, and operational readiness.

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VIPER Answer

Reduce non-emergency call volume with AI-powered call handling that automates routine interactions.

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ECaTS

Gain operational visibility through analytics and reporting designed to support informed decision-making.

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NG Nexus

Simplify your path to NG9-1-1 compliance with a managed solution that delivers emergency traffic in the right format for every PSAP, from legacy to i3.

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Locate Before Route

Route wireless 9-1-1 calls to the right PSAP the first time with handset-based location intelligence that replaces cell tower routing, reducing transfers and speeding emergency response.

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9-8-8 Georouting

Connect 9-8-8 callers to the right local crisis center with location-based routing that goes beyond area codes, built on proven 9-1-1 technology.

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Enterprise E9-1-1

Support emergency response and regulatory requirements with Enterprise E9-1-1 solutions designed to provide accurate location information and improve emergency communications using Emergency Routing Service (ERS), Emergency Gateway (EGW), and Location Manager.

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Intrado OneAlert™

Communicate quickly and effectively during critical events with mass notification capabilities designed to support safety, preparedness, and response coordination. OneAlert also integrates with Emergency Routing Service (ERS).

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