EMERGENCY CALL HANDLING SOFTWARE

VIPER 

 VIPER is Intrado's flagship on-premise call handling solution. Trusted by PSAPs across North America, VIPER delivers AI-enhanced capabilities, NG9-1-1 readiness, and local survivability in a proven platform designed to support both legacy and next-generation emergency communications environments.

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NEXT GEN FEATURES. PROVEN PERFORMANCE.

Trusted, Proven NG9-1-1 Call Handling

When citizens call 9-1-1, they expect to reach help quickly, accurately, and regardless of how they communicate. VIPER helps PSAPs meet those expectations with trusted call handling technology that supports both legacy and NG9-1-1 environments while preparing agencies for future communications needs.
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Complete
Local Control

Maintain full ownership of your emergency communications environment with on-premise deployment designed to meet your agency's operational, security, and infrastructure requirements.

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Proven 9-1-1
Call Handling

Deliver reliable call handling for 9-1-1, administrative, and integrated communications using technology trusted by PSAPs across North America.

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Built-In Resiliency

Support uninterrupted operations with local redundancy and failover capabilities designed to keep emergency communications available when reliability matters most.

INDUSTRY LEADING CALL HANDLING

Trusted by PSAPs Across North America

VIPER powers thousands of Public Safety Answering Points across North America and has become an industry reference for 9-1-1 call handling. Supporting both legacy and NG9-1-1 systems, VIPER provides the foundation for evolving emergency communications while helping agencies maintain continuity across existing operational environments.

Its standards-based architecture accommodates emerging technologies and future enhancements while enabling PSAPs of any size to transition confidently toward next-generation emergency communications.

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BUILT FOR THE EVOLVING NEEDS OF PUBLIC SAFETY

Features to Empower Telecommunicators

VIPER continues to evolve alongside the needs of modern public safety, delivering advanced capabilities that support today's operations while preparing agencies for tomorrow.

  • NENA i3 (v2 and v3) compliant
  • Secure ESInet integrations
  • IP-based NG9-1-1 voice, video, and data
  • Multiple network integrations (CAMA, RFAI)
  • Mapping and location integration
  • Text-to-9-1-1 integration and PSAP-initiated text
  • Auto-abandoned callback
  • SIPREC support
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45
+

years of industry innovation leadership

2300
+

PSAPs have deployed VIPER

14000
+

call-handling positions powered by VIPER

EXPLORE RELATED SOLUTIONS

Build a Complete PSAP Communications Environment

VIPER works alongside Intrado's NG9-1-1, analytics, and professional services solutions to help PSAPs modernize operations while maintaining complete control of their emergency communications infrastructure.

Frequently Asked Questions

Related Resources

Free Lunch for PSAPs?
Blog
Aug 12, 2024, 11:17:26 AM

Free Lunch for PSAPs?

These have been exciting times for us at Intrado with respect to our PSAP facing offerings. In June we announced VIPER NextGen, our cloud
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See Why Thousands of PSAPs Trust VIPER

Discover how VIPER delivers proven NG9-1-1 call handling, built-in resiliency, and the advanced capabilities agencies rely on to support mission-critical emergency communications.
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