E9-1-1 Compliance Starts With Confidence

A municipality may require MLTS operators to provide enhanced 9-1-1 service.

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MLTS operators must deliver to the PSAP the phone number and street address of any telephone used to place a 9-1-1 call. Details and exemptions are outlined as well.

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MLTS operators shall provide written information to their end-users describing the proper method of dialing 9-1-1, when dialing an additional digit prefix is required. MLTS operators that do not give the ANI, the ALI, or both shall disclose this in writing to their end-users and instruct them to provide their telephone number and exact location when calling 9-1-1. 

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A private company, corporation or institution may provide private 9-1-1 service to its users, provided it has adequate resources, the approval of the Office of State-Wide Emergency Telecommunications and the municipality in which it is located, and a qualified private safety answering point. 

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Multi-line telephone systems must have a configuration that permits users to directly initiate a call to 9-1-1 without dialing any additional digit, code, prefix, or postfix. 

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All PBX systems installed after January 1, 2004 must be able to provide station-level ALI data to the PSAP. 

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Private residential switch service providers must identify the telephone number, extension number, and the physical location of a 9-1-1 caller to the PSAP. Private business switch service providers must provide ANI and ALI data for each 9-1-1 call, and must not require the dialing of an additional digit prefix (systems installed after July 1, 2015); the level of detail required for ALI data, exemptions, and guidelines to establish a private emergency answering point are outlined as well. 

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• LOCAL GOVERNMENT (50 ILCS 750/) Emergency Telephone System Act.
• http://ilga.gov/commission/jcar/admincode/083/08300726sections.htmlM
• http://ilga.gov/commission/jcar/admincode/083/08300727sections.html
  
  

Residential private switch telephone service providers located in E9-1-1 capable areas must provide ANI and ALI data for each 9-1-1 call, and must provide ALI that includes the street address, plus an apartment number or floor, if applicable.

PBX systems installed after January 1, 2005 must be capable of providing station-level ALI data to the PSAP. 

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Residential MLTS providers must deliver a distinct ANI and ALI for each living unit to the PSAP. Business MLTS providers must deliver ANI and ALI to the PSAP; specific ALI data requirements are outlined. Also includes requirements for hotels/motels, exemptions, and guidelines to establish a private emergency answering point. Any public or private entity that installs or operates a multi-line telephone system ensures that it is connected to the PSTN in such a way that 9-1-1 can be dialed without requiring any prefixes. 

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• Maine Emergency Services Communication Bureau
• 128th MAINE LEGISLATURE

Maryland implemented Kari’s Law through H.B. 1080, requiring that as of December 31, 2017, ECS operators must ensure 9-1-1 can be dialed directly without the need for any additional digits.

All new or substantially renovated MLTS must route emergency calls to the appropriate PSAP and provide an ANI and ALI for every 9-1-1 call. The level of detail required for ALI data and exemptions are outlined as well. 

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Michigan’s Emergency 9-1-1 Service Enabling Act was amended in 2019 to replace rules promulgated by the Michigan Public Service Commission requiring 9-1-1 emergency service capacity for multi-line telephone systems with new requirements. The bill specifically exempts certain small businesses, farms, and houses of worship from the requirement to maintain a multi-line telephone system that automatically provides detailed location data to the 9-1-1 dispatcher. 

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Operators of MLTS purchased after December 31, 2004 must ensure that their system provides ANI and ALI for each 9-1-1 call. Residential MLTS should provide one distinctive ANI and one distinctive ALI per residential unit. Location identification requirements for businesses are outlined. Also includes requirements for hotels/motels, schools, exemptions, and guidelines to establish a private emergency answering point. 

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Service providers must provide callers with access to the appropriate PSAP. Anyone operating a shared tenant service is required to provide the ANI and ALI for each 9-1-1 call made from any extension. Exemptions are outlined as well. 

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Telephone and VoIP service providers, as well as hotels, motels, hospitals, universities, and potentially others, must deliver the 9-1-1 call with the ANI to the appropriate PSAP. 

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• Chapter 106-H ENHANCED 9-1-1 SYSTEM
• Chapter 378 RATES AND CHARGES
  
  

MLTS operating in public buildings must allow any call to 9-1-1 on the system to be directly connected to a PSAP. Public buildings are defined as buildings that belong to the state, county, town, school district or any other political or civil subdivision of state or local government. Exemptions are outlined. Effective March 19, 2020. 

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Business owners or operators using VoIP service must allow a 9-1-1 call on the system to directly access 9-1-1 without an additional code, digit, prefix, postfix, or trunk access code, and must provide a notification to a central location when someone on their network dials 9-1-1. Details and exemptions are outlined as well. Effective January 1, 2017.

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Shared residential MLTS operators must deliver 9-1-1 calls to the PSAP with one distinctive ANI and ALI for each living unit. Business MLTS operators must deliver the 9-1-1 call with an ANI and ALI detailed to the building and floor location of the caller, or must establish a private emergency answering point. Details, notification requirements and exemptions are outlined as well.

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An entity that owns or controls a telephone system that is capable of outbound dialing is required to configure the telephone system to allow a person to dial 9-1-1 without an additional code, digit, prefix, postfix, or trunk access code. An entity that owns or operates a residential or business facility utilizing a telephone system must provide notification to a central location on the site of the residential or business facility when a person within the facility dials 9-1-1. Exceptions are outlined as well. 

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MLTS operators who serve residential users and facilities must provide the same level of 9-1-1 service as received by other residential users in the same regional plan area, including ANI. Business owners or operators using VoIP service must allow a 9-1-1 call on the system to directly access 9-1-1 without an additional code, digit, prefix, postfix, or trunk access code, and must provide a notification to a central location when someone on their network dials 9-1-1. Details and exemptions are outlined as well. 

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• HEALTH AND SAFETY CODE CHAPTER 771
• Texas Secretary of State
• Texas Secretary of State 

Tarrant County, Texas, requires that MLTS providers offering residential or commercial service to non-affiliated businesses must provide the level of 9-1-1 service as required under the appropriate regional plan. Businesses must provide the PSAP with ANI and ALI data for each 9-1-1 call. Details, including location identification requirements for businesses and exemptions, are outlined as well.

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Requires certain multi-line telephone systems to provide certain information to a public safety answering point; requires a multi-line telephone system to be capable of accessing 9-1-1 services directly. 

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Any enterprise communications system shall provide to those end users the same level of 9-1-1 service that other end users receive and shall provide ANI signaling, station identification data, including dispatchable location, and updates to Enhanced 9-1-1 databases under rules adopted by the Board. Exemptions are outlined.

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MLTS providers must ensure that an emergency call placed from any telephone is delivered to the PSAP with ANI and ALI, or an alternative method of providing call location information. Exemptions are outlined as well.

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• http://law.lis.virginia.gov/vacode/56-484.19 
• http://law.lis.virginia.gov/vacode/title56/chapter15/section56-484.20/ 
• http://law.lis.virginia.gov/vacode/title56/chapter15/section56-484.21/ 
• http://law.lis.virginia.gov/vacode/title56/chapter15/section56-484.22/ 
• http://law.lis.virginia.gov/vacode/title56/chapter15/section56-484.23/ 
• http://law.lis.virginia.gov/vacode/title56/chapter15/section56-484.25/ 

Residential service providers must ensure that an emergency call placed from any caller is delivered to the PSAP along with a unique ALI for their unit. Business service providers must ensure that an emergency call placed from any caller is delivered to the PSAP along with a unique ALI for their telephone. Exemptions are outlined as well. 

Learn More:

• Enhanced 9-1-1 service—Residential service required.
• Chapter 80.36 RCW