SUPPORT TELECOMMUNICATORS. STRENGTHEN EMERGENCY RESPONSE.

Workforce Optimization Solutions

Public safety agencies face growing call volumes, staffing challenges, and increasing demands on emergency communications teams. Intrado's workforce optimization solutions help agencies improve efficiency, expand accessibility and support faster service delivery, helping telecommunicators stay focused on the interactions that matter most.

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Helping Agencies Do More

Today's telecommunicators manage increasingly complex workloads while serving diverse communities with evolving communication preferences and needs. Workforce optimization solutions help agencies reduce operational strain, improve communication, and expand access to emergency and non-emergency services.

From automating routine interactions and supporting multilingual communication to enabling text-based emergency response, Intrado helps agencies enhance service delivery while empowering call takers to focus on emergency situations and critical decision-making.
helping agencies do more

DESIGNED FOR MODERN PUBLIC SAFETY OPERATIONS

Benefits for Your PSAP
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Reduce Telecommunicator Workload

Automate routine interactions and reduce administrative tasks so operators can focus on high-priority emergencies.

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Expand Language Access

Support communication across multiple languages through real-time translation and transcription capabilities.

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Improve Community Accessibility

Provide additional ways for people to connect with emergency services when speaking isn't possible, safe, or practical.

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Support Faster Response

Help telecommunicators gather and process information more efficiently to support timely emergency response.

WORKFORCE OPTIMIZATION SOLUTIONS

Solutions Built Around the Realities of Public Safety

Explore the technologies helping agencies manage workload, improve communication, and expand access to emergency services while supporting efficient day-to-day operations

PROTECT 9-1-1 CAPACITY

VIPER Answer

Non-emergency calls can account for a significant portion of PSAP call volume. VIPER Answer helps agencies automate routine interactions, reduce call-taker workload, and ensure emergency resources remain focused on critical incidents while maintaining service for the community.

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UNDERSTAND EVERY CONVERSATION FASTER

Voice Translation & Transcription

Real-time voice translation and live transcription help telecommunicators communicate more effectively with callers, overcome language barriers, and capture critical information quickly and accurately during emergency incidents.

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EXPAND ACCESS TO EMERGENCY SERVICES

Text-to-9-1-1 Translation

TXT29-1-1 helps agencies support people who cannot safely or effectively place a voice call. By enabling secure text-based emergency communications and translation capabilities, agencies can improve accessibility and help more community members reach assistance when they need it most.

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Frequently Asked Questions

Related PSAP Solutions

From advanced call handling to analytics and cybersecurity, Intrado offers a comprehensive portfolio of solutions designed to support every aspect of modern public safety operations.

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VIPER

Deliver secure, reliable 9-1-1 call handling with on-premise emergency dispatch software designed for complete control and local survivability.

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ECaTS

ECaTS transforms 9-1-1 call data into clear, actionable analytics and customizable reports, helping PSAPs monitor performance and make informed operational decisions with confidence.

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GIS

GIS Solutions deliver precise, standards-based mapping and location data to support accurate call routing and dispatch, ensuring first responders receive reliable information.

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NG9-1-1 Core Services

NG9-1-1 Core Services provide the IP-based infrastructure needed to support voice, text, and data across modern emergency networks, enabling secure call routing and seamless information sharing.

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Related Resources

Support Your Team Without Sacrificing Service

From automated non-emergency response to multilingual communication and Text-to-9-1-1 accessibility, Intrado helps agencies do more with the resources they have.
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