ENTERPRISE E9-1-1 SOLUTIONS

Intrado's Emergency Routing Service 

Emergency Routing Service (ERS) helps organizations route emergency calls to the correct Public Safety Answering Point (PSAP) while delivering accurate dispatchable location information to emergency responders.

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Emergency Response Starts with Accurate Routing

Designed for today's mobile and distributed workforce, ERS supports on-site, hybrid, and remote employees by helping ensure emergency calls are routed based on where the caller is located, not where their phone number is registered. ERS leverages cloud-based routing intelligence to support E9-1-1 compliance initiatives, improve emergency response, and strengthen employee safety programs.

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How ERS Works

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Intelligent Call Routing

When a user dials 9-1-1, ERS uses routing intelligence and location data to direct the call to the appropriate PSAP.

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Faster Emergency Response

Accurate dispatchable location information helps emergency responders identify where assistance is needed, improving response efficiency during critical situations.

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Location Determination 

ERS receives and manages location information associated with users, devices, or workspaces across corporate offices, campuses, branch locations, and remote environments.

 

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MODERN WORKFORCE SAFETY

Emergency Response That Moves With Your Workforce

Today's employees work from corporate offices, branch locations, home offices, and everywhere in between. ERS helps organizations maintain accurate emergency routing and dispatchable location information across dynamic work environments, supporting faster response and greater confidence that emergency calls reach the appropriate PSAP.

DUTY OF CARE

Strengthen Safety Beyond Regulatory Compliance

Meeting E9-1-1 requirements is only part of protecting today's workforce. ERS enables organizations to strengthen their duty of care by improving emergency response capabilities, supporting business continuity, and helping employees receive timely assistance wherever work takes place.

regulatory compliance
Support Dynamic Work Environments
Improve Location Accuracy
Strengthen E9-1-1 Compliance Efforts
Cloud-Based Flexibility 

Want to learn more about ERS? Contact us today!

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Frequently Asked Questions

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Want to learn more about ERS? Contact us today!

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