Intelligent Call Routing
When a user dials 9-1-1, ERS uses routing intelligence and location data to direct the call to the appropriate PSAP.
ENTERPRISE E9-1-1 SOLUTIONS
Emergency Routing Service (ERS) helps organizations route emergency calls to the correct Public Safety Answering Point (PSAP) while delivering accurate dispatchable location information to emergency responders.
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Designed for today's mobile and distributed workforce, ERS supports on-site, hybrid, and remote employees by helping ensure emergency calls are routed based on where the caller is located, not where their phone number is registered. ERS leverages cloud-based routing intelligence to support E9-1-1 compliance initiatives, improve emergency response, and strengthen employee safety programs.
When a user dials 9-1-1, ERS uses routing intelligence and location data to direct the call to the appropriate PSAP.
Accurate dispatchable location information helps emergency responders identify where assistance is needed, improving response efficiency during critical situations.
ERS receives and manages location information associated with users, devices, or workspaces across corporate offices, campuses, branch locations, and remote environments.
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MODERN WORKFORCE SAFETY
Today's employees work from corporate offices, branch locations, home offices, and everywhere in between. ERS helps organizations maintain accurate emergency routing and dispatchable location information across dynamic work environments, supporting faster response and greater confidence that emergency calls reach the appropriate PSAP.
DUTY OF CARE
Meeting E9-1-1 requirements is only part of protecting today's workforce. ERS enables organizations to strengthen their duty of care by improving emergency response capabilities, supporting business continuity, and helping employees receive timely assistance wherever work takes place.
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Emergency Routing Service (ERS) is a cloud-based solution that helps organizations route 9-1-1 calls to the appropriate PSAP while providing accurate dispatchable location information to support emergency response.
ERS helps organizations address E9-1-1 requirements by providing emergency call routing and location capabilities that support compliance initiatives related to Kari's Law and Ray BAUM's Act.
Yes. ERS is designed to support today's distributed workforce by helping organizations maintain emergency routing and location accuracy for employees working in offices, from home, or across multiple locations.
By routing emergency calls to the correct PSAP and providing accurate location information, ERS helps emergency responders identify where help is needed and respond more efficiently.
Yes. ERS is designed to integrate with many enterprise communications environments, allowing organizations to enhance emergency routing capabilities while leveraging existing technology investments.
Intrado provides implementation guidance, technical expertise, training, and ongoing operational support to help organizations successfully deploy and maintain their Emergency Routing Service solution.
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