NG9-1-1 Core Services

Next Generation 9-1-1 & i3 Solutions

The Intrado Advanced 9-1-1® network provides a flexible, future-proofed foundation for emergency communications opportunities presented by continually evolving IP functionality.

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NG9-1-1 With i3 Compliance
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The A9-1-1® Network

Our network is the backbone for NG9-1-1 applications for fully-managed call routing and data delivery with unmatched flexibility and interoperability.

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Interoperability​ Testing

Interoperability testing for our partners and vendors includes support for Terminating Emergency Services Routing Proxies (T-ESRPs) to ensure seamless, standards-based NG9-1-1 connectivity.

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CLEC / ILEC Services​

Network gateway and data management services, reporting, and analysis tools achieve the highest level of address data accuracy.

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GIS i3 Data Services

Our i3-compliant GIS data services answer the challenges of location validation, routing, and service identification.

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CPE / Call Handling​

Fully-integrated, mission-critical 9-1-1 call handling equipment and services conserve valuable time, resources, and backroom space.

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Text-to-9-1-1 Solutions​

Text-to-9-1-1 solutions provide a practical and often necessary alternative to voice calls, offering PSAPs a choice of three industry-standard options to meet their operational and community needs.

Powering the Future of Emergency Communications with NG9-1-1 Core Services

Intrado offers versatile and innovative solutions and services for emergency communications​. Our flexible A9-1-1® Emergency Services IP network (ESInet) improves call routing and supports broad-based interoperability for seamless data-sharing.
ESInet NG911
NG911 infrastructure

Complete NG9-1-1 Infrastructure, Delivered with Proven Expertise

NG9-1-1 Core Services provide the full infrastructure required for Next Generation 9-1-1, including ESInet, location services, Text-to-9-1-1, multimedia support, and intelligent call routing. We manage the technical complexity of implementation and integration so PSAPs can stay focused on answering calls and protecting their communities. Backed by deep standards leadership and over four decades of experience, Intrado delivers a comprehensive NG9-1-1 solution agencies can trust.

Building Your NG9-1-1 Foundation Starts Here

Whether you're planning an NG9-1-1 transition, evaluating infrastructure requirements, or preparing for future emergency communications needs, Intrado can help you identify the right path forward.

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1
st

ever Text-to-911 solution

410
M+

911 transactions​ annually​

4.7
M+

text-to-911 messages received

45

years of industry Innovation​ & Leadership

Key Features of Our NG9-1-1 Core Services
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Reliable ESInet Infrastructure

A secure Emergency Services IP Network (ESInet) forms the backbone of NG9-1-1, enabling resilient, standards-based IP communications between carriers, networks, and PSAPs.

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Location-Based Intelligent Call Routing

Geospatial routing instantly directs calls to the correct PSAP based on validated location data, reducing transfers and improving response accuracy.

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Accessible Text-to-9-1-1 with Translation

Text-to-9-1-1 capabilities with integrated translation services expand accessibility, allowing agencies to serve non-English speakers and individuals unable to place voice calls.

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Multimedia Data Support

Support for photos, video, and supplemental data enhances situational awareness, giving call takers and responders richer information during emergencies.

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Seamless Legacy System Integration

Integrate with existing CPE, CAD, and network systems to protect prior investments while transitioning to a modern NG9-1-1 environment.

Cybersecurity

Purpose-Built Cybersecurity Protection

Layered cybersecurity safeguards are designed specifically for emergency communications, helping protect critical NG9-1-1 infrastructure from evolving threats.

Frequently Asked Questions

Related Resources

Ready to Prepare for the Future of 9-1-1?

Whether you're planning an NG9-1-1 migration or exploring interoperability requirements, Intrado can help you identify the right strategy for your agency.
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