Unified
Unify voice, text, multimedia, routing, mapping, and analytics into a single workflow that reduces task switching, simplifies operations, and enables faster, more coordinated response during critical moments.
FASTER RESPONSE. STRONGER COORDINATION. ALWAYS ON.
VIPER NextGen unifies call handling, mapping, and analytics into a single, integrated platform built on a resilient, always-on architecture.
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A UNIFIED PLATFORM FOR MODERN EMERGENCY COMMUNICATIONS
Designed for NG9-1-1 environments, VIPER NextGen integrates seamlessly with Public Safety Answering Point (PSAP) systems, ESInets, and legacy networks to simplify modernization, accelerate response, and ensure business continuity.
Unify voice, text, multimedia, routing, mapping, and analytics into a single workflow that reduces task switching, simplifies operations, and enables faster, more coordinated response during critical moments.
Leverage real-time insights, contextual data, and integrated transcription and translation to support faster, more informed decisions while reducing cognitive load and helping call-takers stay focused in high-pressure situations.
Deliver always-on emergency response with 99.999% active-active, geo-redundant architecture featuring seamless failover, local survivability, zero-trust, CJIS-compliant security, and seamless integration with legacy networks.
VIPER NextGen unifies call handling, mapping, and analytics into a single platform, reducing complexity and helping telecommunicators stay focused when it matters most.
By bringing voice, text, multimedia, and routing into one workflow, agencies can reduce response times and improve coordination across teams. Real-time transcription and contextual insights support faster, more confident decision-making during high-pressure calls, while resilient, always-on architecture ensures continuous operations through outages or peak demand.
The result: faster decisions, improved productivity, and uninterrupted service.
ever Text-to-9-1-1 solution
9-1-1 transactions annually
text-to-9-1-1 messages received
years of industry innovation and leadership
NG9-1-1 networks deployed
NG9-1-1 transactions
E9-1-1 footprint in the U.S.
primary and secondary PSAP connections
citizens served over A9-1-1® network
Deliver secure, reliable 9-1-1 call handling with on-premise emergency dispatch software designed for complete control and local survivability.
Transform emergency communications data into actionable insights through advanced analytics and reporting capabilities.
Maximize the value of mapping and intelligence technologies through implementation support, optimization, and expert guidance.
Leverage geographic information systems technology to visualize incidents, assets, and operational activity through location-based intelligence.
Support modern emergency communications environments with scalable, reliable NG9-1-1 infrastructure.
Protect critical communications and operational systems with security-focused technologies and expertise.
See how VIPER NextGen brings call handling, mapping, analytics, voice, text, and multimedia into a single platform designed for modern emergency response.
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