FASTER RESPONSE. STRONGER COORDINATION. ALWAYS ON.

VIPER NextGen

VIPER NextGen unifies call handling, mapping, and analytics into a single, integrated platform built on a resilient, always-on architecture. 

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A UNIFIED PLATFORM FOR MODERN EMERGENCY COMMUNICATIONS

Features and Benefits


Designed for NG9-1-1 environments, VIPER NextGen integrates seamlessly with Public Safety Answering Point (PSAP) systems, ESInets, and legacy networks to simplify modernization, accelerate response, and ensure business continuity.

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Unified

Unify voice, text, multimedia, routing, mapping, and analytics into a single workflow that reduces task switching, simplifies operations, and enables faster, more coordinated response during critical moments.

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Intelligent

Leverage real-time insights, contextual data, and integrated transcription and translation to support faster, more informed decisions while reducing cognitive load and helping call-takers stay focused in high-pressure situations.

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Resilient

Deliver always-on emergency response with 99.999% active-active, geo-redundant architecture featuring seamless failover, local survivability, zero-trust, CJIS-compliant security, and seamless integration with legacy networks.

Bring operations, data, and response together in one place.

VIPER NextGen unifies call handling, mapping, and analytics into a single platform, reducing complexity and helping telecommunicators stay focused when it matters most.

By bringing voice, text, multimedia, and routing into one workflow, agencies can reduce response times and improve coordination across teams. Real-time transcription and contextual insights support faster, more confident decision-making during high-pressure calls, while resilient, always-on architecture ensures continuous operations through outages or peak demand.

The result: faster decisions, improved productivity, and uninterrupted service.

VIPER NextGen

Why VIPER NextGen?

  • Unified Operations: Bring call handling, mapping, and data into one interface to reduce task switching.
  • Embedded Intelligence: Deliver real-time transcription, translation, and insights within the workflow.
  • Built-In Analytics: Access real-time and historical data to optimize staffing and performance.
  • Always-On Architecture: Active-active, geo-redundant cloud with 99.999% availability.
  • Local Survivability: Maintain operations on-site during network or cloud disruptions.
  • Flexible Deployment: Combine cloud and on-prem components to support phased modernization.
1
st

ever Text-to-9-1-1 solution

410
M+

9-1-1 transactions annually

4.7
M+

text-to-9-1-1 messages received

45

years of industry innovation and leadership

1000
+

NG9-1-1 networks deployed

130
M+

NG9-1-1 transactions

#
1

E9-1-1 footprint in the U.S.

6000
+

primary and secondary PSAP connections

36
M+

citizens served over A9-1-1® network

 

Related PSAP Solutions

 

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VIPER

Deliver secure, reliable 9-1-1 call handling with on-premise emergency dispatch software designed for complete control and local survivability.

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ECaTS

Transform emergency communications data into actionable insights through advanced analytics and reporting capabilities.

Explore Analytics ›

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Professional Services

Maximize the value of mapping and intelligence technologies through implementation support, optimization, and expert guidance.

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GIS

Leverage geographic information systems technology to visualize incidents, assets, and operational activity through location-based intelligence.

Explore Location Services ›

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NG9-1-1 Core Services

Support modern emergency communications environments with scalable, reliable NG9-1-1 infrastructure.

Explore Infrastructure ›

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Cybersecurity

Protect critical communications and operational systems with security-focused technologies and expertise.

Explore Cybersecurity ›

 

Frequently Asked Questions

Related Resources

Ready to Rethink Emergency Communications?

See how VIPER NextGen brings call handling, mapping, analytics, voice, text, and multimedia into a single platform designed for modern emergency response.

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