State of the 9-1-1 Industry Report 2026

Jun. 23, 2026

The Decisions Shaping The Future of 9-1-1 Are Being Made Now.

The 2026 State of the 9-1-1 Industry Report reveals where agencies are investing, what is slowing modernization, and how leaders are navigating workforce shortages, cybersecurity threats, AI adoption, and Next Generation 9-1-1 deployment.

What You'll Learn

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NG9-1-1

How NG9-1-1 will transform call routing and interoperability—and why Phase 2 is the industry's biggest challenge.
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Workforce

What the 97% retirement gap means for staffing, training, recruitment, and retention strategies.
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Cybersecurity

Why nearly every center experienced outages last year — and the actions agencies are taking to strengthen resilience.
How AI Can Help PSAPs Handle the Non-Emergency Call Burden - SOCIAL

AI

Where AI is creating measurable operational value today, and where human judgment remains essential.
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Funding

How much modernization still costs, where funding exists, and what is slowing deployment.
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Emerging Technology

How satellite communications, AACN, DFR programs, wearable devices, and cloud services are reshaping emergency response.
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Key Findings 

The Numbers Every 9-1-1 Leader Should Know

97%

of 9-1-1 professionals won't remain in the profession through retirement.

90%

of emergency communications centers experienced a system outage in the last year.

78%

of PSAPs are connected to an ESInet, but no agency has completed full NG9-1-1 Phase 2 implementation.

$5.8B–$9.27B

Estimated funding still required to complete nationwide NG9-1-1 modernization.

Unlock Industry Insights

2027 planning and budgeting decisions are already underway. Download your copy to access industry data and peer insights to guide your roadmap.

 

cover of the 2026 State of the 9-1-1 industry report