State of the 9-1-1 Industry Report 2026

The Decisions Shaping The Future of 9-1-1 Are Being Made Now.

The 2026 State of the 9-1-1 Industry Report reveals where agencies are investing, what is slowing modernization, and how leaders are navigating workforce shortages, cybersecurity threats, AI adoption, and Next Generation 9-1-1 deployment.

What You'll Learn

NG9-1-1

How NG9-1-1 will transform call routing and interoperability—and why Phase 2 is the industry's biggest challenge.

Workforce

What the 97% retirement gap means for staffing, training, recruitment, and retention strategies.

Cybersecurity

Why nearly every center experienced outages last year — and the actions agencies are taking to strengthen resilience.

AI

Where AI is creating measurable operational value today, and where human judgment remains essential.

Funding

How much modernization still costs, where funding exists, and what is slowing deployment.

Emerging Technology

How satellite communications, AACN, DFR programs, wearable devices, and cloud services are reshaping emergency response.

Key Findings 

The Numbers Every 9-1-1 Leader Should Know