State of the 9-1-1 Industry Report 2026

 Driving Insight Into 9-1-1 Technology and Trends

Public safety communications continues to evolve, expanding what’s possible while reinforcing what matters most: reliability, speed, and trust.

Across the 9-1-1 ecosystem, new technologies are reshaping how emergency calls are received, processed, and acted on. From advancements in data delivery to emerging tools that support telecommunicators and responders, the pace of change is undeniable. At the same time, agencies are navigating that change carefully, balancing innovation with operational realities, funding constraints, and the responsibility to serve their communities without disruption.

The 2026 State of the 9-1-1 Industry report offers a comprehensive look at where the industry stands today and where it’s heading next. We’re proud to share this year’s report, built on insights from across the public safety community and informed by decades of experience supporting emergency communications. Our goal remains the same: to provide a clear, grounded perspective on the trends shaping 9-1-1so agencies can continue evolving with confidence.

The future of 9-1-1 is taking shape. Are you ready for what’s next?

In this report, we dive into critical topics such as: 

• Next Generation 9-1-1
• Artificial Intelligence
• Cybersecurity
  
• The Transition to Cloud-Based Services
• 9-1-1 Over Satellite 
• ...and so much more.
  

Use the form on your right to get your copy today!