E9-1-1 for Cisco

Intrado Emergency Routing Service (ERS) for Cisco Webex Calling Multi-Tenant Environments

Now E9-1-1 Is Actually Your Choice

When someone dials 9-1-1, only one thing matters: that help arrives at the right place, fast. Until now, Webex Calling Multi-Tenant customers didn't get a say in who handled that moment. One provider came bundled in, but that's no longer the case.

Intrado Emergency Routing Service (ERS) is now available across every Cisco calling environment, so your organization can choose it's E9-1-1 partner – instead of inheriting one.

Protect Onsite & Remote Workers

Support Complex Environments

Enhance Notifications

Full Cisco Coverage. One Provider, Every Deployment.

Intrado ERS now supports all three ways enterprises run Cisco calling, giving you one E9-1-1 partner wherever you are in your cloud journey.

CUCUM On-Prem + Dedicated Instance
Covered through native integration with Cisco Emergency Responder (CER), so devices are tracked and calls are routed without your team building custom logic.
Webex Calling Multi-Tenant
Covered natively through the Webex App using HELD, a protocol that shares a device's location automatically during a call, so employees stay covered at a desk or working remote.

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Native Integration with Cisco Emergency Responder

Intrado's cloud-based Emergency Routing Service natively integrates with Cisco ER with key benefits including:

Simplified E9-1-1 Configuration and Management - all tasks are performed directly from the Cisco ER interface.
Exceptional Data Integrity - location records are automatically synchronized.
Reliable, Highly-available Network - the greatest enhanced 9-1-1 coverage area in the industry.

In addition, Intrado delivers on-time, on-budget emergency call routing thanks to our deep expertise in implementing and supporting emergency calling solutions.

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End-to-End Network Ownership

Location validation, routing, call delivery, and PSAP connectivity all run on infrastructure Intrado operates daily. If something breaks, there's one team to call, and one team that fixes it. Other providers let third parties handle the emergency call stack outside their own network, making a failed call much more likely.

When a call can't reach a PSAP automatically or a location isn't provisioned, it routes to a team of APCO-certified telecommunicators located in Longmont, Colorado, keeping your call data on U.S. soil.