EMERGENCY COMMUNICATION SERVICES

Call Handling Solutions Built for the Modern PSAP

PSAPs need flexible solutions that meet today's operational demands while also preparing for the future. From AI-powered non-emergency call handling to proven NG9-1-1 platforms and cloud-native innovation, we help agencies improve efficiency, support telecommunicators, and deliver reliable service when every second counts.

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A Call Handling Solution for Every Agency

No two PSAPs have the same operational requirements, challenges, or goals. That's why Intrado offers a portfolio of call handling solutions designed to support agencies at every stage of their journey. Whether your priority is reducing non-emergency call volume, maintaining control with proven NG9-1-1 technology, or transitioning to a cloud-native environment, Intrado provides the flexibility, reliability, and innovation public safety agencies depend on.
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WHY AGENCIES CHOOSE INTRADO

Purpose Built For Modern Emergency Communications

Support telecommunicators, improve operational efficiency, and prepare for the future with call handling solutions designed specifically for public safety.
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Flexible Modernization

Choose the deployment and technology path that aligns with your agency's goals, timeline, and operational requirements.

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Reduced Workload

Help telecommunicators focus on emergencies by streamlining workflows and reducing the burden of routine interactions.

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Reliable Service Delivery

Support mission-critical communications with resilient technology designed for public safety environments.

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Future-Ready Innovation

Prepare for evolving requirements with solutions designed to support NG9-1-1 and emerging technologies.

EXPLORE SOLUTIONS

Find the Right Call Handling Solution

From non-emergency call automation to next-generation emergency communications platforms, Intrado offers solutions designed to meet agencies wherever they are on their modernization journey.

PROVEN NG9-1-1 CALL HANDLING

Trusted Technology for Mission-Critical Operations

VIPER delivers reliable NG9-1-1 call handling designed for agencies that require operational control, proven performance, and long-term dependability. Built specifically for public safety, VIPER helps agencies support emergency communications with confidence.

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CLOUD-NATIVE INNOVATION

Modernize Emergency Communications

VIPER NextGen provides cloud-native NG9-1-1 call handling designed for flexibility, scalability, and continuous innovation. Agencies can modernize their operations with a platform built to support future technologies while maintaining reliable service delivery.

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AI-POWERED ASSISTANCE

Reduce Non-Emergency Call Burden

VIPER Answer uses AI to manage routine non-emergency interactions, helping agencies reduce call volume, improve service delivery, and allow telecommunicators to focus on high-priority emergencies. By automating common requests, agencies can improve efficiency without sacrificing community access to assistance.

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Related PSAP Solutions
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ECaTS

ECaTS transforms 9-1-1 call data into clear, actionable analytics and customizable reports, helping PSAPs monitor performance, identify trends, support compliance, and make informed operational decisions with confidence.

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NG9-1-1 Core Services

Comprehensive NG9-1-1 Core Services provide the IP-based infrastructure needed to support voice, text, and data across modern emergency networks, enabling secure call routing and seamless information sharing.

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GIS

GIS Solutions deliver precise, standards-based mapping and location data to support accurate call routing and dispatch, ensuring first responders receive reliable geographic information when every second matters.

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Frequently Asked Questions

Related Resources

Not Sure Which Call Handling Solution Is Right for Your Agency?

Every PSAP has unique challenges and priorities. Connect with our experts to explore call handling solutions that support your agency today and prepare you for what's next.
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