A Single Source of Truth for NG9-1-1 Operations

ECaTS 

ECaTS, or Emergency Call Tracking System, helps public safety agencies transform operational data into actionable insight. By bringing together call handling, Text-to-9-1-1, NG9-1-1, and network data into a single platform, ECaTS helps agencies improve visibility, optimize staffing, and make informed operational decisions.

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emergency communication insights and analytics

Turn Emergency Communications Data Into Actionable Insights

ECaTS helps public safety agencies gain deeper visibility into call handling performance, staffing levels, answer times, transfers, and operational trends through one of the industry's most comprehensive public safety analytics platforms.

By consolidating call handling, Text-to-9-1-1, NG9-1-1, and network data into a single source of truth, agencies can make more informed staffing and budget decisions, identify performance trends, and monitor operations across their entire communications environment with confidence.

 

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How It All Works
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100 M+ Calls Analyzed Annually

Our service churns through, categorizes, and sorts tons of call data in near real time so that it’s ready when you are.

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CPE Agnostic and i3 Compliant

We work with telephone equipment from more than 12 manufacturers. If yours isn't one of them, it will be soon.

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A Custom-Built Data Engine

Our proprietary software parses each call into a standard format, making all your data consistent and easy to read.

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Browser-Based Customer Access

For PSAP Managers and other authorized users, seeing all your intelligence is as easy as logging in and clicking go.

Powerful Reporting and Analytics for Modern PSAP Operations

ECaTS delivers advanced reporting and analytics tools designed for near-real-time PSAP monitoring and operational insight. From MIS dashboards and staffing forecasts to ad hoc reporting, real-time NENA i3 monitoring, wireless routing analysis (Phase I & II), Text-to-9-1-1 reporting, and NG9-1-1 call delivery analysis, ECaTS provides the visibility agencies need to optimize performance and plan with confidence.
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Why 3,000+ PSAPs Use ECaTS

Prebuilt Reports

Analyze call handling performance, answer times, transfers, and workload trends using one of the industry's largest selections of preconfigured reports.

Interactive Dashboards

Visualize key performance metrics through configurable analytics dashboards that provide quick access to operational insights.

Staffing & Forecasting

Plan staffing levels using historical call volumes, workload trends, and service level goals.

Custom Analytics

Create ad hoc reports tailored to your agency's operational needs using more than 170 selectable inputs.

NG9-1-1 & Communications Insights

Analyze NG9-1-1 activity, Text-to-9-1-1 performance, and communications data to support operational improvements and network visibility.

Decades of Insight

Backed by nearly 30 years of experience, ECaTS helps agencies transform public safety data into actionable intelligence

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Tracking and Reporting Made Simple

Built with feedback from PSAPs, the new ECaTS experience ensures efficient workflows and real-time reporting for quick insights:

  • New easier-to-use UI
  • Launch recent reports from the home page
  • Easily share, edit, pause or schedule reports
  • Homepage dashboard with configurable widgets
Explore the Latest Updates

Our Services

ECaTS was developed to make your work easier by generating concise, descriptive reports for your 9-1-1 call data. Our suite of services works with all CPE providers and adapts to suit the tech you already work with.
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Starting Package

CPE Reporting

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NGCS Reporting

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Text-to-9-1-1 Reporting

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Wireless Location Analytics

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Staffing Forecasting

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Real-Time Dashboard

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Frequently Asked Questions

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What Could Better Visibility Reveal?

Discover how ECaTS can help your agency turn operational data into actionable insight, improve reporting efficiency, and make more informed staffing and performance decisions
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