ECaTS Text-to-9-1-1 Reporting

ECaTS Text-to-9-1-1 Reporting helps agencies gain deeper visibility into text-based emergency communications through comprehensive reporting and analytics. Monitor message volume, response times, session activity, carrier performance, and operational trends to better understand program effectiveness and support continuous improvement.

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9-1-1 for the 21st Century.

You've already pioneered Text-to-9-1-1 technology. Now, become a pioneer in Text-to-9-1-1 reporting and get a complete picture of your PSAPs' emergency response. With this module, you access a suite of reports that elucidate the impact of SMS on your PSAPs, including:
Sessions Per Hour
Messages per Hour by Carrier
Messages by Initial Operator
Average Speed of Answer
Messages per Session Profile
Average Speed of Response
Average Session Duration
Session Transcript
SMS Top Busiest Hours

 

SMS Attempts
SMS Transfers
And more!

Track results and improve response

Just as with 9-1-1 calls, accepting text-to-9-1-1 message at your agency requires careful monitoring of volumes, answer times, response times and more. With ECaTS' Text-to-9-1-1 Reporting, you can gain insights into the effectiveness of your program.
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PSAP SOLUTIONS

Smarter call handling and faster emergency response.

Our powerful call handling and management systems are backed by a deep understanding of emergency response protocol.

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Call routing, location and data solutions connect subscribers to emergency services and keeps OSPs compliant.

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ENTERPRISE SOLUTIONS

Protect people & operators with trusted alerts

Keep employees safe regardless of where they work while complying with state and federal regulations.

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Get More Insight Into Your Text-to-9-1-1 Program

Discover how ECaTS Text-to-9-1-1 Reporting helps agencies track performance, monitor activity, identify trends, and gain a clearer understanding of text-based emergency communications.
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