Oct 22, 2026
By: Brooke McGowan
There’s a good chance your compliance clock is already running. Are you ready? FCC Order 24-78 gave
Oct 8, 2026
By: Brooke McGowan
Here's a grim stat: every year, more than 40,000 people die in car accidents in the US, and
Oct 7, 2026
Intrado helps hotels and resorts coordinate a faster, more effective emergency response from the
Sep 10, 2026
A year and a half into FCC 24-78, and with 2565 PSAPs requesting Phase 1 service (as of September
Sep 10, 2026
Every September, FEMA's National Preparedness Month serves as an important reminder that
Sep 8, 2026
By: Brooke McGowan
Every year, communities across the country pause to recognize National 988 Day of Awareness, a date
Aug 27, 2026
By: Brooke McGowan
Every second matters after a serious collision, but today, getting help moving fast still depends
Aug 13, 2026
By: Nina Hymel
August is National Wellness Month, a time dedicated to promoting healthy habits and prioritizing
Aug 5, 2026
Effective emergency communication depends on delivering the right message to the right people at
Jul 17, 2026
By: Brooke McGowan
This summer, millions of fans bounced between the US, Canada, and Mexico for the World Cup. Good
Jun 5, 2026
There's a pattern emerging among smaller ILECs and rural carriers grappling with FCC 24-78 and the
May 26, 2026
During an emergency, getting help to the right place and the right people inside your organization
May 8, 2026
Public Safety Answering Points (PSAPs) and emergency communications centers across North America
May 5, 2026
Safety is a shared responsibility across organizations whether you operate an enterprise campus,
Apr 27, 2026
By: Brooke McGowan
Response on the Road When a serious collision happens, everything comes down to timing. Emergency
Apr 14, 2026
Emergency Communication Centers (ECCs), or Public Safety Answering Points (PSAPs), serve as the
Apr 10, 2026
March 25, 2026, marked the first anniversary of the FCC's announcement that 9-1-1 Authorities could
Apr 10, 2026
By: Nina Hymel
In moments of crisis, before emergency vehicles arrive or flashing lights appear, one connection
Apr 7, 2026
Every year, emergency call centers in the United States handle an estimated 240 million 9-1-1
Mar 27, 2026
We’re excited to share some outstanding news. Intrado OneAlert™ has been named a winner of the Best
Mar 24, 2026
In an era where smartphones can pinpoint a coffee shop within meters, it is easy to assume that
Mar 16, 2026
When the FCC adopted Order 24-78, it gave non-nationwide originating service providers (OSPs) a
Mar 5, 2026
Recently, we published a whitepaper that deep dives into how Advanced Automatic Collision
Mar 3, 2026
By: Ravish Malhotra
In today’s rapidly evolving technological landscape, emergency communications centers (ECCs) — also
Feb 13, 2026
Emergency Communication Centers (ECCs), also known as Public Safety Answering Points (PSAPs), are
Feb 6, 2026
In healthcare, a delay of even a few seconds can change a patient’s outcome. Hospitals, clinics,
Jan 23, 2026
We’re thrilled to announce that Intrado has been honored with the 2026 BIG Innovation Award for
Dec 10, 2025
By: Rylie Baldes
Since 1988, Intrado has been committed to supporting its employees through life's toughest moments.
Dec 4, 2025
The DIY home alarm solution market is booming, with over half of households in the U.S already
Dec 3, 2025
By: Rylie Baldes
In emergencies, every second counts - and every life matters. But what happens when someone can't
Nov 20, 2025
When you call 9-1-1, the last thing you want is for your call to be routed to the wrong dispatch
Nov 19, 2025
Emergencies demand speed, clarity, and coordination whether in education, healthcare, enterprise,
Oct 31, 2025
In June 2022, New York Governor Kathy Hochul signed Alyssa’s Law. This law requires schools to
Oct 31, 2025
Intrado provides innovative and life-saving solutions that can help schools easily communicate with
Oct 15, 2025
My son, who works providing camp equipment and services to firefighters in remote areas, recently
Oct 14, 2025
Every day, across the nation, first responders step up to the plate. Firefighters, law enforcement
Sep 30, 2025
At Intrado, we believe that the strength of our cybersecurity program lies not just in our
Sep 26, 2025
Not every career begins where you think it will. For Mariana Salazar, her journey into the world of
Sep 12, 2025
Being Prepared for an Active Shooter or Building Intruder
Sep 11, 2025
The Federal Communications Commission (FCC) enacted Kari’s Law and RAY BAUM’S Act to enable direct
Sep 8, 2025
Every year, communities across the country recognize Suicide Prevention Week as a time to raise
Aug 26, 2025
The transition to Next Generation 9-1-1 (NG9-1-1) represents the most significant step forward in
Aug 25, 2025
Intrado’s Paging Relay is a patented PoE network appliance that provides critical communication
Aug 6, 2025
In late July 2025, the FCC released a new fact sheet, FAQ, and blog by Public Safety and Homeland
Jul 30, 2025
Driving Intrado’s Brand Vision As Lead Graphic Designer
Jun 13, 2025
We’re counting down the days to NENA 2025, and if you’re heading to Long Beach, we hope to see you
May 19, 2025
At Intrado, we understand the complexity of regulatory compliance—because we’re in it with you. We
May 12, 2025
By: Stefanie Steger
At Intrado, we’re not just connected to public safety through the technology we build — we’re
May 6, 2025
Before flashing lights or wailing sirens, there’s always a voice behind the phone, calm, clear, and
Apr 24, 2025
In 2025, the City of Columbus, Ohio, home to nearly 907,000 residents and one of the
Apr 23, 2025
FCC compliance can feel like threading a legal needle—especially with new Next Generation 9-1-1
Apr 15, 2025
As of Tuesday, March 25, 2025, 9-1-1 Authorities could begin to issue Next Generation 9-1-1
Apr 9, 2025
In every emergency, there’s one voice that is heard before sirens ever wail or lights begin to
Mar 20, 2025
Revolution is now Intrado OneAlert™ Colleges and universities face an evolving set of safety
Mar 18, 2025
When a 911 outage occurs, OSPs must notify PSAPs promptly so they can, in turn, notify the public.
Mar 13, 2025
Behind every emergency call, there’s a team of dedicated professionals working tirelessly to keep
Feb 20, 2025
At Intrado, we know 911 telecommunicators are the first lifeline in any emergency. They answer the
Feb 11, 2025
Bridging Technology and Public Safety: A Conversation with John Snapp
Feb 11, 2025
Recent research shows that 90% of STEM organizations anticipate a talent shortage, underscoring the
Feb 3, 2025
FCC rules for notifying PSAPs of service-impacting issues are enforceable as of April 15, 2025.
Jan 22, 2025
In today’s digital world, cybersecurity is more critical than ever before. As organizations rely on
Dec 19, 2024
As the holiday season approaches, we find ourselves reflecting on the gifts that bring true joy and
Dec 13, 2024
A Career Sparked by Passion
Nov 26, 2024
911 compliance is a critical aspect of workplace safety that merges legal obligations with moral
Nov 8, 2024
By: Intrado
Veterans Day is a time to honor the courage, dedication, and selflessness of those who served,
Oct 18, 2024
AI Innovations & Trends in 2024 – Insights from Intrado
Oct 15, 2024
Meet Victoria Ogaga: A seasoned Public Safety Answering Point (PSAP) professional with experience
Oct 8, 2024
Natural disasters, such as hurricanes, present unique challenges to 911 Emergency Communication
Oct 1, 2024
First of all, a huge thank you to all of the first responders and dispatchers and everyone else in
Oct 1, 2024
October is designated as National Protect Your Hearing Month. It’s crucial to raise awareness about
Oct 1, 2024
October marks Cybersecurity Awareness Month, a time when businesses, organizations, and individuals
Sep 11, 2024
The digital transformation has been reshaping industries across the board, and emergency services
Sep 6, 2024
Liz Nguyen, CTO of Intrado, recently sat down with Authority Magazine for an illuminating interview
Sep 1, 2024
September is FEMA’s National Preparedness Month, a crucial time dedicated to raising awareness
Aug 19, 2024
By: Andrew Rotheram
This year, APCO 2024 was in sunny Orlando, marking the second time in the city for many public
Aug 16, 2024
Germantown Central School District has chosen Intrado OneAlert™ to help improve safety and
Aug 12, 2024
These have been exciting times for us at Intrado with respect to our PSAP facing offerings. In June
Aug 8, 2024
Guiding PSAPs Through Their Cloud Evolution
Jul 26, 2024
As I reflect on the events of last week, it’s clear that the rapidly evolving landscape of public
Jul 25, 2024
By a unanimous vote on July 18, 2024, the Federal Communications Commission took a groundbreaking
Jul 8, 2024
Modern enterprises face obstacles in ensuring reliable E911 support due to their complexity and a
Jun 28, 2024
When service-impacting issues arise for 911, it’s critical to communicate that information to
Jun 14, 2024
Josh Burch, Senior Director of Product Management, joined UC Today to discuss the challenges of
Jun 7, 2024
In recent years, the number of companies that have embraced fully remote or hybrid work models has
May 24, 2024
For more than a decade, Hamilton County Communications Center has been a loyal user of Intrado
May 9, 2024
May is not just any month; it’s Mental Health Awareness Month, a time to come together to shine a
Apr 29, 2024
By: ECaTS
Details matter when you’re responsible for monitoring and managing the “big picture” view of your
Apr 23, 2024
Your duty of care extends beyond compliance with state and federal E9-1-1 regulations like Kari’s
Apr 15, 2024
One of the constant refrains we hear from our customers at emergency call centers is that staffing
Apr 10, 2024
Intrado offers innovative and life-saving solutions specifically designed to connect those in need.
Mar 13, 2024
Location-Based Routing (LBR) just got more real. The compliance timeline has been set.
Feb 21, 2024
Artificial intelligence (AI) is poised to significantly change the world, with public safety being
Jan 26, 2024
Intrado OneAlert™ is an emergency mass notification system that unifies disparate technology into a
Jan 23, 2024
By: John Snapp
Since the July 2022 launch of the three-digit 988 short code, more than 7.6 million calls, texts,
Jan 9, 2024
Emergency mass notification systems are used to send alerts to groups and individuals during a
Dec 18, 2023
Audio alerts are a type of notification method that Intrado OneAlert™ provides to help customers
Oct 25, 2023
By: Intrado CTO
The influence of geographic information systems (GIS) on emergency communications continues to find
Oct 9, 2023
Remote Work and Virtual PSAPs Made Possible with VIPER® 7 Laptops
Sep 19, 2023
By: Intrado CTO
At the end of 2022, the FCC (Federal Communications Commission) laid down the gauntlet on improving
Aug 8, 2023
By: Intrado CTO
The move to an IP-based infrastructure offers numerous benefits, some of which will be used every
Jul 28, 2023
By: Intrado CTO
Having spent many years as a technologist in the telecommunications industry, I was hoping to see
Jul 5, 2023
By: Denis Marin
This probably won’t come as news to you: Something like 3.5 billion people around the world consume
Jun 9, 2023
A lockdown typically takes place when there is a credible threat within the interior or exterior of
Jun 9, 2023
By: Intrado CTO
In the coming weeks, Intrado will introduce the Sonic EDGE, an alternate configuration of the Sonic
May 3, 2023
By: Intrado CTO
I was raised with the old adage that you had to “take the bad with the good.” Your heavy-duty
Apr 24, 2023
By: Intrado CTO
Hidden beneath the buzz of 5G wireless network rollouts was the FCC auction of a band of spectrum
Apr 11, 2023
By: Intrado CTO
Cybersecurity experts often refer to the dangers to an enterprise in terms of their threat
Apr 10, 2023
A strategic — and well-tested — emergency plan can help staff respond effectively in a crisis.
Mar 10, 2023
By: Intrado
What’s Your Plan for 911 Services? As satellite communications gain significant momentum, companies
Mar 7, 2023
By: Intrado
Intrado has been recognized by Popular Science as 1 of the 100 greatest innovations of 2022.
Mar 2, 2023
By: Intrado
Preparing for Severe Weather The National Oceanic and Atmospheric Administration (NOAA) claims that
Feb 23, 2023
By: Intrado
To be prepared for emergencies, schools should review their mass notification systems and
Jan 10, 2023
By: Intrado
Mass notification systems are essential for every K-12 school. There is an increasing demand for
Sep 7, 2022
By: Intrado
Breakthrough technologies seem to come at us in bursts of innovation, and recent industry
Jul 21, 2022
In case you missed our exciting, industry-first announcement, Intrado recently collaborated with
Jun 9, 2022
By: Intrado
Intrado Life & Safety is pleased to announce the launch of its new Enhanced 911 (E911) integration
Jun 9, 2022
By: Intrado
Stop us if any of these scenarios sound familiar: You could use an automated way to plot specific
Jun 8, 2022
By: Intrado CTO
Those of us from the information technology profession did you a disservice many years ago when we
Jun 2, 2022
By: Intrado
Digital transformation has reached the public safety market. Following in the footsteps of the
May 26, 2022
By: Intrado
Key Highlights from our E911 FAQ Jose Alvarado, E911 sales engineer, lends his expertise to this
May 20, 2022
By: Intrado
PSAP-Initiated Texting: Why it Matters and How it can be Leveraged PSAP-Initiated Text allows 911
May 19, 2022
By: Intrado
Intrado’s managed evolution to the cloud means that our network is extraordinarily resilient and
May 10, 2022
Intrado recently launched its location-based routing feature for wireless 911 callers, Locate
Apr 11, 2022
As wireless technologies continue to emerge and evolve in 2022, Intrado has been busy keeping up
Mar 29, 2022
By: Alex Hamlin
There’s one thing to know about 2022: Many more communities across the U.S. will become smarter
Mar 9, 2022
Enterprise Security and E911 Compliance Challenges in a Hybrid Working World In today’s world,
Mar 8, 2022
By: Intrado
What is E911 and Why Should My Enterprise Care? Enhanced 911, or E911, is a technology that allows
Mar 7, 2022
By: Intrado
Actionable Intelligence for Next Generation 911 Wireless Routing Analysis (WRA) is a groundbreaking
Mar 4, 2022
By: Intrado
The Great E911 Migration The great migration from on-premises phone systems to cloud-based
Feb 1, 2022
Data is incredibly valuable to Public Safety Answering Points (PSAPs). Another critical component
Jan 24, 2022
By: Intrado
Knowing that one agency’s needs may be profoundly different from another’s, Intrado created a suite
Jan 24, 2022
By: Intrado
Data can be incredibly valuable; but like most things that are worth a lot, it needs to be
Jan 19, 2022
In July 2021, Intrado and ADT joined forces to deliver alarm data directly to text-enabled 911
Nov 29, 2021
The Federal Communications Commission (FCC) regulations require organizations with multi-line
Nov 1, 2021
By: Intrado
Every year, PSAPs field millions of requests for assistance from alarm companies. New technology is
Nov 1, 2021
By: Intrado
For years we’ve all repeated the mantra that technology is evolving quickly in the world of
Oct 22, 2021
What is NG911? Intrado provides Next Generation 911 call routing technology (NG911) to more than
Oct 21, 2021
By: Intrado
The idea of smart cities—those that use connectivity to derive data that improves quality of life
Oct 21, 2021
By: Intrado
Innovations in technology are happening at all levels, too—from established leaders in public
Oct 5, 2021
By: Intrado
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to
Sep 29, 2021
By: Intrado
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be
Sep 17, 2021
By: Intrado
The term, “Public Safety", is often described as a wide array of government responsibilities that
Jun 2, 2021
By: Intrado
Using modern Esri technology, authoritative GIS data, and powerful search capabilities, public
Apr 19, 2021
By: Intrado
Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing
Mar 29, 2021
By: Intrado
Map-based 911 Call Handling with Authoritative GIS Data Last week we announced the launch of
Mar 9, 2021
By: Alex Hamlin
Getting relevant data from the Internet of Things to 911 from any “Smart” device When first
Feb 25, 2021
By: Intrado
There are no “Lone Rangers” in public safety. It is just as important for public safety answering
Oct 5, 2020
By: Intrado
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the
Sep 23, 2020
By: Intrado
Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and
Aug 24, 2020
By: Intrado
No one can predict when or where a serious emergency will occur. They can happen at home but also
Aug 24, 2020
By: Intrado
The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in
Aug 20, 2020
By: Intrado
Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC)
Aug 20, 2020
By: Intrado
3 Reasons Enterprises Need a 911 Solution Provider When Americans call 911, they expect to receive
Apr 21, 2020
By: Intrado
One of the most pressing technology-related concerns in 911 today is quickly identifying the
Nov 12, 2019
By: Intrado
Last updated: March 13, 2023 Migrating to Microsoft Teams? Consider Dynamic E911. If your
Aug 31, 2019
By: Intrado
Enterprises Are Now Required to Provide Dispatchable Locations With 911 Calls Intrado applauds the
Jun 7, 2018
By: Intrado
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your
May 30, 2018
Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned
May 9, 2018
By: Intrado
Mary Boyd, VP of Government and Regulatory Affairs The first 911 call placed on February 16, 1968
Apr 17, 2018
By: Intrado
The Top Three E911 Obstacles Facing Enterprises When we talk to enterprises about 911, we often
Jan 7, 2018
By: Intrado
By: Marcus Andronici, Principal Sales Engineer In recent blogs, we talked about the key components
Nov 20, 2017
By: Intrado
Someone in distress, unable to speak, dials 911 from their VoIP system at the office. The Public
Oct 9, 2017
By: Intrado
By: Marcus Andronici, Principal Sales Engineer Handset technology has evolved to the point that
Aug 17, 2017
By: Intrado
The information that Public Safety Answering Points (PSAPs) can receive today has come a long way
Jul 6, 2017
Earlier this month I attended the NENA 2017 conference in San Antonio, Texas. As always, it was a
Jun 13, 2017
By: Intrado
The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how
Jun 12, 2017
By: Intrado
Intrado commends the New York City Council for the recent passage of the new E911 legislation,
Jun 8, 2017
By: Intrado
Intrado is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect
Jun 1, 2017
One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from
Mar 6, 2017
By: Intrado
Employees travel across the nation to attend meetings and conferences. Teams to meet and brainstorm
Nov 16, 2016
LEAD THE WAY Geographic Information Systems (GIS) is front & center in the march toward a
Aug 5, 2016
The importance of mission critical Geographic Information Systems (GIS) data for call- and
May 20, 2016
An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation
Mar 8, 2016
By: Intrado
Last month, Intrado's Emergency Gateway (EGW), an on-site appliance that streamlines E911
Feb 20, 2014
By: Intrado
How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or
Dec 13, 2013
By: Intrado
When 911 is dialed, most organizations know that they need to deliver both the call and the
Jul 15, 2013
By: Intrado
A well-researched and comprehensive E911 Request For Proposal (RFP) is an invaluable tool when
Dec 21, 2012
By: Intrado
Cisco Jabber integrates unified communications (UC) capabilities for users, centralizing presence,
Oct 12, 2012
With the transition to Next Generation 9-1-1, the role of geographic information systems (GIS) data