4 min read
Public Safety Answering Points (PSAPs) and emergency communications centers across North America are expected to answer true emergencies in seconds—yet a large share of incoming calls are routine, administrative, or better handled by another...
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2 min read
Safety is a shared responsibility across organizations whether you operate an enterprise campus, school district, government facility, or healthcare...
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Response on the Road When a serious collision happens, everything comes down to timing.Emergency response still relies heavily on a call to 9-1-1....
3 min read
Emergency Communication Centers (ECCs), or Public Safety Answering Points (PSAPs), serve as the vital first link between communities and emergency...
5 min read
March 25, 2026, marked the first anniversary of the FCC's announcement that 9-1-1 Authorities could begin filing Requests for Service under the...
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By Nina Hymel
In moments of crisis, before emergency vehicles arrive or flashing lights appear, one connection sets everything in motion. It’s not always visible,...
4 min read
Every year, emergency call centers in the United States handle an estimated 240 million 9-1-1 calls, making location the single most critical piece...
1 min read
We’re excited to share some outstanding news. Intrado OneAlert™ has been named a winner of theBest of Enterprise Connect 2026 Awards, earning the...
4 min read
In an era where smartphones can pinpoint a coffee shop within meters, it is easy to assume that emergency services have access to equally precise and...
5 min read
When the FCC adopted Order 24-78, it gave non-nationwide originating service providers (OSPs) a 12-month window to comply with NG9-1-1 service...
