Cybersecurity Training

Empower Your Team Against Cyber Threats

In public safety, your team is your first line of cyber defense. Intrado’s cybersecurity training helps Public Safety Answering Points (PSAPs) and emergency teams recognize cyber threats, respond effectively, and protect mission-critical systems from human-driven cyber risks.

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Security Awareness Training

Strengthen Your First Line of Defense

Build a culture of cyber vigilance, one employee at a time.

Most breaches start with a simple mistake — an email clicked, a password shared, a link followed. Our Security Awareness Training helps public safety personnel recognize and avoid cyber threats before they compromise systems, data, or service delivery.

Key Focus Areas:

  • Phishing and spear-phishing recognition

  • Social engineering and impersonation tactics

  • Password hygiene and credential security

  • Safe data handling and CJIS compliance

  • Real-world examples tailored to public safety scenarios

Cybersecurity Tabletop Exercises (TTX)

Test Your Response Before It’s Tested

Practice under pressure so you’re ready when it counts.

Our Cybersecurity Tabletop Exercises simulate real-world cyber incidents to test your agency’s readiness. We walk your team through realistic scenarios involving ransomware, system outages, insider threats, or data breaches — helping identify gaps in your response plan before a real attack occurs.

Sample Scenarios:

  • Ransomware attack locking CAD or 9-1-1 call center systems

  • Compromised login credentials used to access RMS data

  • DDoS attack targeting dispatch communications infrastructure

  • Insider threat or accidental data exposure

What’s Included:

  • Facilitated tabletop exercises

  • Custom scenarios based on your agency’s environment

  • After-action report with response analysis

  • Recommendations to improve coordination and response times

  • Option to include IT, dispatch, supervisors, and public information officers
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Public Safety Impact

Why This Matters for PSAPs & 9-1-1 Centers

  • Critical Systems Depend on User Awareness: Dispatchers and staff are often targeted through email and social engineering. Training reduces the risk of user-driven breaches.

  • Simulations Improve Coordination: TTX scenarios help your team practice communication, escalation, and decision-making under realistic pressure before a real crisis hits.

  • Support Compliance Requirements: CJIS, NENA, and state-level standards expect agencies to train personnel regularly and test response capabilities.

  • Trackable Progress & Accountability: Our training platform provides documentation and metrics to support internal reviews and audits.

Keep Your Team Sharp. Keep Your Systems Secure.

Cybersecurity is not just a technical issue — it’s a people issue. Whether you’re training new hires or preparing leadership for crisis response, our Cybersecurity Training Services provide practical, public safety-specific tools to build confidence and improve readiness. Contact us to schedule a training consultation or request a custom tabletop exercise for your agency.
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