GIS Day 2022: How Can You Learn from North Dakota’s GIS Data Upgrade for NG911 Readiness? As public safety answering points (PSAPs) prepare for Next Generation 911 (NG911) adoption, perha
Breakthrough technologies seem to come at us in bursts of innovation, and recent industry announcements are no exception.
In case you missed our exciting, industry-first announcement, Intrado recently collaborated with AT&T to launch location-based routing for wireless 911 callers: Locate Before Route and every
Welcome APCO Attendees! Intrado is excited to welcome you back to APCO 2022, August 7 – 10 at the Anaheim Convention Center in Anaheim, CA!
NENA 2022 wrapped up just last week and it was a successful experience for new and returning attendees!
Digital transformation has reached the public safety market.
PSAP-Initiated Texting: Why it Matters and How it can be Leveraged PSAP-Initiated Text allows 911 telecommunicators to text message a person that calls 911 and gets d
Intrado’s managed evolution to the cloud means that our network is extraordinarily resilient and flexible, whether you’re a big city PSAP or a two-seat call center. Here are a few things
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Spatial Command & Control Many agencies often lack standardized incident response mapping across jurisdictions and mutual aid scenarios are further hindered by a lack
From Planning to Managing Your GIS Journey, in Just Four Steps In putting together this eBook, we’ve brought our unrivaled experience and insights together to provide an
As wireless technologies continue to emerge and evolve in 2022, Intrado has been busy keeping up with and ahead of these advancements while also setting the pace for technology deployments.
Intrado’s VPN VIPER puts remote 911 call handling within reach. When COVID-19 struck the U.S.
When PSAPs Go Remote, Intrado Goes With Them When circumstances dictate that public safety answering points need to operate away from their physical emergency communicati
There’s one thing to know about 2022: Many more communities across the U.S. will become smarter than they were before, maybe even smart cities. What does it mean to be a “smart city,” exactly?
Enterprise Security and E911 Compliance Challenges in a Hybrid Working World In today’s world, hybrid and remote work is the new norm.
Hello Enterprise Connect Attendees Intrado is excited to welcome you to Enterprise Connect 2022 on March 21 through March 24 at the Gaylord Palms Resort & Convention Center in Orlando
The Great E911 Migration The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.
What is E911 and Why Should My Enterprise Care? Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to th
Wireless Routing Analysis (WRA) is a groundbreaking way to tie disparate data points together.
The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.
Successfully Adopting UCaaS by Proactively Addressing Location Management and Call Routing Concerns Organizations are rapidly migrating from on-premises phone systems to
Identifying a caller’s location is one of the most pressing technology-related concerns with 911 today This thought-provoking whitepaper explains how Intrado leverages technology to solve
Data is incredibly valuable to Public Safety Answering Points (PSAPs). Another critical component is time.
Knowing that one agency’s needs may be profoundly different from another’s, Intrado created a suite of solutions that allow customers to easily get and pay only for what they need.
Data can be incredibly valuable; but like most things that are worth a lot, it needs to be maintained. That’s certainly true of 911 data.
In July 2021, Intrado and ADT joined forces to deliver
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The Federal Communications Commission (FCC) regulations require organizations with multi-line telephone systems (MLTS) to have direct access to dial 911 – without unnec
Every year, PSAPs field millions of requests for assistance from alarm companies.
What is NG911?
The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put
Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders
The cloud has changed everything around us.
No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.
The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p
Adapting to Ever-Changing Consumer Behavior
Delivering Safer Outcomes with Smart Cities
Cloud-Based Call Handling. Is the market ready? Are you ready?
This guide focuses on the role of GIS within NextGen 911, defines the GIS-related functional elements, and describes how to successfully transition from tabular 911 data management to 911 GIS data
Does your state have E911 legislation? What about the other states where your enterprise operates?
“84% of Americans are extremely to moderately concerned about calling 911 from an office building, school campus or public facility, and having 911 call takers possibly experiencing issues identify
Learn why workplace safety matters to PSAPs, schools, and more. Regulations, compliance issues, and location accuracy impact everyone throughout the 911 continuum.
Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and application
Life & Safety President Jeff Robertson shares his passion for our partnership with the public safety community as we work together to identify and apply new technologies.
Map-based 911 Call Handling with Authoritative GIS Data Last week we
Ransomware, cyber-attacks, and zero-day exploits are constantly in the news these days. As a public safety leader, what can you do to ensure that your agency is safe?
When first introduced, the process of dialing “911” for emergency assistance was fairly simple for consumers: 1. Pick up your handset. 2. Dial the three-digit code. 3.
There are no “Lone Rangers” in public safety.
Watch Life & Safety President Jeff Robertson share his passion for our partnership with the public safety community as we work together to identify and apply new technolog
Supplemental data from many IoT providers can be transmitted to public safety with 911 calls to create greater situational awareness and actionable intelligence for first resp
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e
Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e
Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete with.
No one can predict when or where a serious emergency will occur.
The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency.
3 Reasons Enterprises Need a 911 Solution Provider When Americans call 911, they expect to receive help quickly.
Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS
Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS
No one can predict when or where a serious emergency will occur.
One of the most pressing technology-related concerns in 911 today is quickly identifying the location of 911 callers.
The Enterprise Working Environment is Changing Rapidly Due to the Global Health Situation Surrounding Coronavirus Companies are asking employees to ban non-essential trav
Last updated: December 13, 2019
Enterprises Are Now Required to Provide Dispatchable Locations With 911 Calls Intrado applauds the Federal Communications Commission (FCC) for adopting rules to implement
When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes.
Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources.
Mary Boyd, VP of Government and Regulatory Affairs
The Top Three E911 Obstacles Facing Enterprises When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide ap
By: Marcus Andronici, Principal Sales Engineer
Enterprise E911 Regulations Explained Emergency communications have improved exponentially since the first 911 call nearly 50 years ago.
Someone in distress, unable to speak, dials 911 from their VoIP system at the office.
By: Marcus Andronici, Principal Sales Engineer
The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out
Earlier this month I attended the NENA 2017 conference in San Antonio, Texas.
The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally.
Intrado commends the New York City Council for the recent passage of the new E911 legislation, “
Intrado is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.
One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic In
E911 Risk Factors In the Enterprise Today’s enterprises are complex.
Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site.
LEAD THE WAY Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment.
The importance of mission critical Geographic Information Systems (GIS) data for call- and dispatch- mapping in the Public Safety Answering Point (PSAP) cannot be overemphasized.
An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation 9-1-1 (NG9-1-1) Public Safety Answering Points (PSAPs).
Last month, Intrado's Emergency Gateway (EGW), an on-site appliance that streamlines E911 ma
Our Wireless UC E911 Technology At-A-Glance Guide is available for download on-demand.
How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or do you think of a street name and neighborhood?
When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (PS
A well-researched and comprehensive E911 Request For Proposal (RFP) is an invaluable tool when selecting an E911 solution for your organization.
With the transition to Next Generation 9-1-1, the role of geographic information systems (GIS) data transforms to a new level of importance.
Two new resources are available that provide additional information on two components of our Emergency Gateway (EGW) appliance.
