Skip to the main content.
PSAP Solutions Service Providers Enterprise Solutions Solutions Overview
PSAP Solutions View All
Call Handling
 VIPER NextGen VIPER VIPER Answer
Mapping
 Spatial Insight
NG9-1-1 Infrastructure
NG9-1-1 Core Services GIS Data Services Analytics
Workforce Optimizations
 Voice Translation & Transcription Text-to-911 Translation VIPER Answer
Professional Services
 Cybersecurity
Service Provider Solutions View All
Routing and Location
 NG Nexus Locate Before Route ERS & V911 988 Georouting Satellite
Text
Data
ECRC
Enterprise Solutions View All
E9-1-1
 Compliance Ray Baum's Act Kari's Law Emergency Routing Service Cisco Webex Microsoft Teams
OneAlert™
 Certified End Point Partners
state of the 911 industry 2026
2026 State of the 9-1-1 Industry Report Download Now 2026 State of the 9-1-1 Industry Report
About Intrado Intrado Overview
About Intrado
Meet the Team Board of Directors Careers Awards and Recognition PSAC
Intrado Patents Caring About People Partners Enterprise Cybersecurity
state of the 911 industry 2026
2026 State of the 9-1-1 Industry Report Download Now 2026 State of the 9-1-1 Industry Report
Resources View All Resources
Resources
Blog Press Releases Press Coverage Events Ebooks Demos
Whitepapers Case Studies Product Briefs Webinars Video Glossary
state of the 911 industry 2026
2026 State of the 9-1-1 Industry Report Download Now 2026 State of the 9-1-1 Industry Report

Glossary of Terms

Understand basic Public Safety definitions and terms.

NRF

Definition:

No Record Found. When a PSAP receives an E9‐1‐1 call for which no data is displayed.

PSAP, Secondary

Intrado : Jul 26, 2024, 10:51:18 AM

The Secondary PSAP receives emergency calls from the 9‐1‐1 network only as a result of a transfer. The Secondary PSAP never receives first routed...

Read More

Disaster Routing

Intrado : Jul 24, 2024, 2:22:59 PM

Capability of the telephone company, when notified by the PSAP, to reroute 9-1-1 calls to some other predesignated location during a disaster...

Read More

FCC NPRM

Intrado : Jul 25, 2024, 10:28:52 AM

FCC Notice of Proposed Rule Making Issued 10/94. Ensures compatibility with E9‐1‐1 calling systems and is to be implemented in phases: PHASE 0 ‐ The...

Read More