Tailored for Public Safety Environments
We customize each action plan to reflect the unique systems, technologies, and operational demands of emergency communications. We also account for CJIS compliance, state requirements, and local policies.
For Public Safety Organizations
Our Incident Response Action Plan is designed specifically for Public Safety Answering Points (PSAPs), 9-1-1 agencies, and other public safety entities, offering a customized roadmap to respond swiftly and minimize disruption to critical operations.
We customize each action plan to reflect the unique systems, technologies, and operational demands of emergency communications. We also account for CJIS compliance, state requirements, and local policies.
In an incident, clarity matters. We define clear roles and responsibilities across your internal teams and ours. We ensure your IT, operations, and command staff know exactly what to do, and when.
From malware infections to DDoS attacks, our plan provides detailed procedures for detection, containment, mitigation, and recovery. With Intrado, your team can act quickly and confidently, even in high-stress moments.
During an incident, keeping the right people informed is essential. Our plan includes protocols for notifying stakeholders such as dispatch leadership, field responders, local government, and if needed, federal or regulatory bodies.
After every incident, we lead a thorough debrief to evaluate what happened, what worked, and what needs to improve. This feedback loop helps refine your response over time and builds stronger organizational resilience.
In emergency services, cybersecurity incidents don’t just impact systems, they impact lives. Protect the continuity of emergency dispatch services during a cyber event and enable quicker restoration of systems and services.
Our action plans reflect real-world PSAP environments and threat scenarios, giving your agency the tools, training, and strategy needed to maintain operations under pressure.
ever Text-to-9-1-1 solution
9-1-1 transactions annually
text-to-9-1-1 messages received
years of industry innovation leadership
NG9-1-1 networks displayed
NG9-1-1 transactions
E9-1-1 footprint in the U.S
primary & secondary PSAP connections
citizens served over A9-1-1® network
IR Consulting helps PSAPs and 9-1-1 agencies develop, strengthen, and formalize their cyber incident response strategies. We design plans tailored to public safety environments, ensuring agencies are prepared for real-world threats without disrupting emergency operations.
Through predefined response actions, tabletop exercises, and coordinated planning, we help agencies respond quickly and effectively, reducing downtime and protecting the continuity of dispatch, CAD, call routing, and radio systems.
Yes. Our gap analysis and response planning align with CJIS policies and public safety standards, providing documented, defensible processes that demonstrate compliance and readiness.
Tabletop exercises simulate realistic cyberattack scenarios that could impact 9-1-1 systems, allowing dispatch and IT teams to test protocols, identify weaknesses, and build confidence before a real incident occurs.
While we can provide standalone assessments and strategy development, we also offer ongoing advisory support, training, and threat intelligence updates to continuously strengthen your agency’s cyber resilience.
Empower your team with clearly defined incident response protocols and realistic, scenario-based exercises so dispatch, IT, and leadership know exactly what to do, reducing hesitation and improving coordination during a cyber event.
Strengthen cross-team coordination and advance planning to minimize service disruptions, protect critical 9-1-1 systems, and reduce operational, financial, and reputational risks during and after a security incident.
Align your incident response plans with CJIS policies and applicable state and federal regulations, creating documented, defensible processes that support compliance, audits, and public trust.
Move beyond reactive measures by continuously testing, refining, and improving your security posture. Doing so builds long-term resilience that helps your agency adapt to evolving cyber threats targeting public safety.
Contact us today to discuss a custom incident response strategy for your agency.