Scale Smarter. Protect Faster. Modernize Emergency Response.
Today's alarm call centers face growing challenges. Call volumes are increasing, staffing is tight, and expectations from customers and authorities having jurisdiction (AHJs) are higher than ever. Yet the traditional method of relaying alarm events to 9-1-1 — placing a voice call and waiting on hold — slows down response times, risks miscommunication, and frustrates call center operators and customers alike. It's time for a smarter, faster way.
A Better Way to Dispatch
Intrado's Emergency Data Broker empowers alarm providers to send verified events directly to the appropriate public safety answering point (PSAP) — instantly and accurately — using a secure, text-based Request for Assistance (RFA). No more waiting on hold, relaying information secondhand, or scrambling to confirm details.
Seamlessly integrating with your existing operations, Emergency Data Broker enables your agents to deliver more complete standardized information in real time. Plus, it supports AVS-01 and supplemental data like photos, videos, and sensor insights, improving first responder awareness and driving better outcomes during emergencies.
Key Benefits
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Faster Response: Cut time-to-dispatch from the 2.5 minute industry average to as little as 15 seconds.
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More Clarity for 9-1-1: Communicate alarm severity with AVS-01 scoring and deliver relevant details in structured, easy-to-read format.
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Improved Accuracy: Reduce the risk of miscommunication that often occurs in voice calls.
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Smarter Resource Allocation: Share supplemental data — like sensor readings, floor plans, and occupant information — to help PSAPs assess the situation and dispatch appropriately.
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Nationwide Reach: Reach text-enabled PSAPs in the U.S. using the same RFA workflow, with voice fallback for non-text-enabled centers.
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Scalable for Any Use Case: Whether residential or commercial, Emergency Data Broker scales with you.
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