Intrado 2025 APCO/NENA Survey Results

Discover What's Shaping the Future of Emergency Communications

Intrado's 2025 APCO/NENA Survey Results capture insights from over 200 public safety professionals on the most pressing challenges and emerging trends in Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs). From staffing shortages and mental health concerns to the slow but steady adoption of NG9-1-1 and AI technologies, this report highlights what's top of mind for the industry today — and what's next. 

What's Inside the Report?

• Detailed findings on staffing, training, and wellness priorities.
• Progress and barriers in NG9-1-1 adoption.
• Current and future attitudes toward AI and multimedia integration.
• Data on rising call volumes and the impact of non-emergency traffic.
• Actionable insights to help ECCs and PSAPs plan for the future.

Download the full report to gain a deeper understanding of these trends and learn how technology can help address today's challenges while preparing for tomorrow.