Risk Management for Public Safety

Identify Risk. Strengthen Resilience.

Protecting emergency communications starts with knowing where you’re vulnerable. Identify gaps, reduce exposure, and build resilience against cyber threats with Intrado’s risk management services for Public Safety Answering Points (PSAPs), 9-1-1 agencies, and public safety organizations.

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Penetration Testing

Simulated Attacks. Real Insights. Stronger Defenses.

Our penetration testing service mimics real-world cyberattacks to uncover weaknesses before bad actors do. We test your systems, networks, and applications under realistic conditions to identify and remediate high-risk vulnerabilities that could impact critical dispatch operations.

Key Benefits for PSAPs & 9-1-1 Centers:

  • Identify exploitable vulnerabilities in CAD, RMS, and telephony systems

  • Test response capabilities without real-world consequences

  • Validate firewall, VPN, and remote access controls

  • Receive a prioritized remediation plan focused on system uptime and public safety continuity

Risk & Vulnerability Assessments

Know Your Risks. Secure Your Mission.

We conduct a 360° evaluation of your environment — people, processes, and technology — to uncover risks before they result in service disruption or data exposure. From aging infrastructure to insider threats, we provide a clear view of where you're exposed and how to strengthen your defenses.

Key Focus Areas:

  • Physical and logical access controls

  • Third-party and supply chain risks

  • Compliance with CJIS, NENA, and state-level standards

  • Policy and procedural gaps across incident response and data handling

Deliverables:

  • Executive summary and technical findings

  • Actionable risk mitigation plan

  • Compliance roadmap aligned to public safety standards
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Operational Impact

Why Risk Management Matters

  • Stronger System Uptime: Proactively addressing risks ensures critical dispatch platforms stay available when they’re needed most.

  • Reduced Human Error: Training reduces accidental data leaks, credential sharing, and other common threats tied to user behavior.

  • Improved Response Readiness: A well-informed team spots and reports issues faster, reducing time to contain potential incidents.

  • Regulatory Compliance & Audit Readiness: Demonstrate your agency’s commitment to cybersecurity with documented testing and assessments.

  • Public Trust Protection: Your ability to safeguard data and maintain uninterrupted service reinforces public confidence and agency credibility.

Secure the Front Lines of Public Safety

Cyber threats don’t just target businesses — they target communities. Intrado gives PSAPs and 9-1-1 centers the visibility and knowledge they need to stay resilient in an increasingly hostile cyber landscape. Contact us today to schedule a free consultation.
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