EMERGENCY CALL RELAY CENTER

Emergency Call Routing Backup When Every Second Counts

When emergency calls cannot be delivered through standard routing due to outages, location challenges, network disruptions, or overflow events, Intrado's Emergency Call Relay Center capabilities help ensure trained professionals receive, verify, and route calls to the appropriate Public Safety Answering Point (PSAP).

OPERATIONAL CONTINUITY

Protect Emergency Response Beyond Automated Routing

Automated routing solves most emergency communications challenges. When calls require human intervention, Intrado's Emergency Call Relay Center capabilities provide an additional layer of operational resilience, helping ensure emergency requests continue moving toward the appropriate response agency.

ECRC

OPERATIONAL RESILIENCY

Keep Emergency Calls Moving

Provide continuous emergency call support through redundant operations, trained telecommunicators, and intelligent routing workflows that help ensure calls reach the right destination—even during unexpected events.

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24/7 Operational Backup

Maintain emergency communications with around-the-clock support from experienced APCO-certified telecommunicators who help manage routing exceptions and operational disruptions.

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Manual Location Verification

Support callers when automated location information is unavailable by verifying locations and routing calls to the appropriate PSAP.

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Built for Complex Emergencies

Handle routing challenges involving enterprise E9-1-1, satellite devices, telematics systems, overflow events, and network outages through a centralized operational response.

Emergency Call Relay Center

TRUSTED PUBLIC SAFETY EXPERTISE

Experienced Telecommunicators Supporting Critical Calls

Staffed by APCO-certified professionals with extensive public safety experience, Intrado's Emergency Call Relay Center operations help support callers during outages, routing exceptions, telematics incidents, satellite emergencies, and other complex situations where rapid human decision-making is essential.

Frequently Asked Questions

EMERGENCY COMMUNICATION ECOSYSTEM

Complete Your Emergency Communications Strategy

Emergency Call Relay Center capabilities work alongside Intrado's routing, NG9-1-1, GIS, cybersecurity, and professional services solutions to help agencies build resilient emergency communications operations.

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Emergency Routing Service (ERS)

Route emergency calls intelligently with cloud-based emergency routing designed to support enterprise E9-1-1 and public safety communications.

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Locate Before Route

Improve routing accuracy by validating caller location before emergency calls are delivered to the appropriate PSAP.

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NG9-1-1 Core Services

Provide the standards-based routing, interoperability, and data exchange services that power modern NG9-1-1 networks.

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GIS

Strengthen emergency response with accurate location intelligence that supports call routing and location validation.

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Professional Services

Accelerate implementation and strengthen operational readiness with expert deployment, integration, and support services.

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Cybersecurity

Help protect emergency communications infrastructure with security solutions designed to support operational continuity.

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Related Resources

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