EMERGENCY COMMUNICATION SERVICES

DirectRoute

Deliver enterprise emergency calls to the correct Public Safety Answering Point with DirectRoute. Designed for modern unified communications environments, DirectRoute automatically routes 9-1-1 calls and dispatchable location information to the appropriate emergency agency while supporting regulatory compliance and protecting employees wherever they work.

RELIABLE EMERGENCY CALL ROUTING

Deliver Every Emergency Call with Confidence

DirectRoute helps organizations route emergency calls and dispatchable location information to the appropriate Public Safety Answering Point without manual intervention. By integrating with enterprise communications platforms, DirectRoute simplifies emergency call delivery while supporting compliance with evolving E9-1-1 regulations.
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Route Calls Automatically

Deliver emergency calls and dispatchable location information directly to the appropriate Public Safety Answering Point without requiring manual routing or additional intervention.

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Support Hybrid Workforces

Provide reliable emergency call routing for office-based, hybrid, and remote employees by leveraging dynamic location information and cloud-based communications.

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Simplify Regulatory Compliance

Help meet Kari's Law, RAY BAUM'S Act, and enterprise E9-1-1 requirements while providing a consistent emergency calling experience across supported communications platforms

 

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ENTERPRISE EMERGENCY ROUTING

Deliver Every Emergency Call to the Right PSAP

Emergency calls should never depend on manual processes or outdated location records. DirectRoute automatically delivers emergency calls and dispatchable location information to the appropriate Public Safety Answering Point, helping organizations improve routing accuracy while supporting employees across office, hybrid, and remote work environments.

BUILT FOR MODERN COMMUNICATIONS

Connect Enterprise Communications with Public Safety

DirectRoute bridges enterprise communications platforms with the public safety network, allowing organizations to extend emergency calling capabilities without disrupting existing workflows. The result is a more connected emergency communications environment that helps protect employees while simplifying regulatory compliance and operational management.
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45

years of industry innovation leadership

1000
+

NG9-1-1 networks displayed

410
M+

9-1-1 transactions annually

4.7
M+

text-to-9-1-1 messages received

CONNECTED PUBLIC SAFETY SOLUTIONS

Complete the Emergency Response Workflow

DirectRoute works with Intrado's location intelligence, emergency data, and NG9-1-1 solutions to help organizations deliver emergency calls accurately, support regulatory compliance, and strengthen emergency communications from call initiation through dispatch.
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Emergency Response Link (ERL)

Verify the correct Authority Having Jurisdiction with trusted location intelligence before emergency communications are delivered.

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Emergency Data Broker (EDB)

Connect verified emergency information from connected devices and systems to provide greater situational awareness during emergency response.

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GIS

Support accurate emergency routing with authoritative geospatial data that validates locations and jurisdictional boundaries.

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NG9-1-1 Core Services

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Enterprise E9-1-1 Solutions

Extend emergency calling capabilities across Microsoft Teams, cloud communications platforms, and hybrid work environments while supporting regulatory compliance.

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Professional Services

Plan, deploy, and optimize emergency communications technologies with implementation guidance and ongoing support from Intrado's public safety experts.

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Frequently Asked Questions

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PSAP SOLUTIONS

Smarter call handling and faster emergency response.

Our powerful call handling and management systems are backed by a deep understanding of emergency response protocol.

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NIS SOLUTIONS

Secure, reliable networks for critical communications.

Call routing, location and data solutions connect subscribers to emergency services and keeps OSPs compliant.

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ENTERPRISE SOLUTIONS

Protect people & operators with trusted alerts

Keep employees safe regardless of where they work while complying with state and federal regulations.

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