How Coastal Bend Council of Governments Texas Uses Text-to-9-1-1 to Save Lives

In emergencies, every second counts - and every life matters. But what happens when someone can't make a voice call? Whether due to hearing or speech impairments, unsafe situations, or poor network conditions, traditional 9-1-1 calls aren't always possible.

That's why Text-to-9-1-1 is changing the game for Public Safety Answering Points (PSAPs) across the country. One organization leading this transformation is the Coastal Bend Council of Governments (CBCOG) in Texas. 

Real Impact: The CBCOG Texas Story

CBCOG is a voluntary association of local governments serving 11 counties and over 30 cities in South Texas, headquartered in Corpus Christi. CBCOG manages the regional 9-1-1 network, including 17 PSAPs and leads efforts toward Next Generation 9-1-1 technology.

Since adopting Intrado's Text-to-9-1-1 solution, CBCOG Texas has seen firsthand how this technology helps save lives and improves community safety.

Watch this video to see how CBCOG Texas leverages Text-to-9-1-1 to protect their community:

Why Text-to-9-1-1 Matters for Every PSAP

• Accessibility: Reaches individuals with hearing or speech impairments.
• Safety: Helps those in unsafe situations communicate discreetly.
• Reliability: Works when voice calls aren't possible due to poor network conditions.

Ready to Make Your PSAP More Accessible?

Join CBCOG Texas in making emergency communications inclusive and effective. Fill out the Contact Us form to learn more and connect with our team today.