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The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center. There are many reasons why a call is routed to the ECRC, including technical issues, an address has not been provisioned,...
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The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from...
Using modern Esri technology, authoritative GIS data, and powerful search capabilities, public safety telecommunicators can now reduce the number of...
9 min read
Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and applications that touch our...
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Map-based 911 Call Handling with Authoritative GIS Data Last week we announced the launch of Spatial Command & Control, an exciting new addition to...
4 min read
Getting relevant data from the Internet of Things to 911 from any “Smart” device When first introduced, the process of dialing “911” for emergency...
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There are no “Lone Rangers” in public safety. It is just as important for public safety answering points (PSAP) to collaborate with technology...
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Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting...
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Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete...
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The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency. Callers don’t know–or need to...
