In the News: Reaching Patients for COVID-19 Booster Shots
According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre
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Life and Safety
Blog
Blog
Leveraging Smart City Data to Deliver Safer Outcomes
The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put
Exploring the Potential of Non-Voice Emergency Services
Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders
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Boost Patient Access Among Diverse Populations Using SMS
In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.
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Cloud-based Call-handling: Is the Market Ready? Are You Ready?
The cloud has changed everything around us.
Video
The Life & Safety Spectrum
No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.
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SMS Patient Engagement Strategies Increase Flu Shot Uptake
As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.
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How did Intrado Help in the Beginning of the Pandemic: VIPER VPN Laptop
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.
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Behind the Scenes: Intrado’s Emergency Call Relay Center
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.
Hot Topic at AppOrchard 2021 Conference
AppOrchard 2021 looks to be a strong return to in-person events this Fall.
SMS Patient Reminders Improve Vaccine Uptake
According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio
Referral Management Featuring Froedtert Health
Health systems, nationwide, are seeking ways to minimize revenue leakage.
The Future of Public Safety through Artificial Intelligence
The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p
Blog
Improve Your Pre-Procedure Patient Communications
Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.
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5 Ways Broadcast Boosts Patient Communication
Health systems and physician practices are looking to easily engage patients to enhance the patient experience and close gaps in care.
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Level-Up Your Automated Engagement
According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.
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Embedded vs. Integrated Patient Engagement Solutions
Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:
Blog
3 Steps Boost SMS Security in Healthcare
Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.
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COVID Boosters & Beyond - Automated Patient Engagement
The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.
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Hidden Costs of Traditional Patient Engagement
Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.
Cloud Collaboration
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Clearing Confusion Around Microsoft’s Operator Connect
In a recent TechDecisions article, Marcus Schmidt
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What IT Leaders Should Know About Microsoft's Operator Connect
In a recent CloudTweaks article, Marcus Schmidt, vice president of product manage
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SD-WAN Networks: Support Greater Connectivity with Intrado’s Thin Edge Solution
The rise of remote work, connected devices, and non-traditional workspaces contribute to more complex network infrastructure, larger volumes of data, and more areas of vulnerability for businesses.
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What to Look for in a Communications Service Provider (CSP)
Communications service providers (CSPs) play an essential role in powering communication for businesses.
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A Peek Behind the Curtain: What to Make of Microsoft’s Operator Connect
In a recent CIOReview article, Mar
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The Best Webex Features for Video Collaboration
With telecommuting changing the culture of the workplace, a robust video conferencing tool is imperative.
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Supporting the Gig Workforce With Hosted PBX Solutions
The landscape and preferences of today’s workforce are rapidly shifting.
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Demystifying Microsoft Operator Connect
In a recent No Jitter article, Marcus Schmidt, vice president of product management, clears up confusion about Operator Conn
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4 Steps to Create a Winning Microsoft Teams License Strategy
If you rushed to sign up for Microsoft Teams (Teams) in 2020 because of the rapid shift to remote work, there’s a good chance you didn’t have time to fully grasp user needs or licensing options.
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SIP Trunking Basics
What Is SIP Trunking? Let’s start by covering a few definitions of key terms.
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Microsoft Teams Voice: Select the Best Calling Option for Your Business
While Microsoft Teams (Teams) is a well-rounded productivity tool with millions of daily active users, the core capabilities don’t include the ability to make calls via the Public Switched Telephon
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How to Choose Between Webex and Microsoft Teams
Microsoft Teams (Teams) and Webex offer a well-rounded set of features that drives business communication and productivity.
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Navigating the Decision to Purchase a Microsoft Device or to Bring Your Own Device (BYOD)
Businesses can choose from a variety of configuration options when it comes to setting up their communications with Microsoft Teams (Teams).
Whitepaper
A Practical Guide to Adding Voice to Microsoft Teams
Microsoft Teams saw an exponential increase in popularity in 2020, adding a staggering 95 million new users during the course of the year, with 895 percent growth from March – June 2020 alone.
Whitepaper
How to Create a Winning Microsoft Teams Licensing Strategy
With almost 300 million Office 365 subscribers, 145 million daily active users on Microsoft® Teams and phenomenal growth in Azure
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How to Derisk if Your Phone Solution Goes Down
Nothing slows down a productive workplace like unexpected interruptions or long network outages.
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Five Questions to Ask Yourself Before Scheduling a Meeting
Days of back-to-back meetings are more common than ever. Each time an issue pops up, a project idea comes to mind, or you hit a roadblock on a process, the reaction is to schedule a meeting.
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Intrado Renews Cisco Advanced Customer Experience Specialization in USA
We are pleased to announce Intrado has renewed its Cisco’s Customer Experience Advanced Specialization in the United States.
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Hybrid Work Is Here to Stay: How Webex Helps Business Adapt
During the 2020 pandemic, many employees worked from home for the first time in their careers.
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It’s Time to Upgrade from Skype for Business Online to Microsoft Teams
Many of us use Skype for Business Online in our daily interactions within our organization.