According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre
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The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put
Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders
In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.
The cloud has changed everything around us.
No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.
As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.
When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.
According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio
The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p
Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.
According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.
Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:
Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.
The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.
Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.
In a recent TechDecisions article, Marcus Schmidt
In a recent CloudTweaks article, Marcus Schmidt, vice president of product manage
The rise of remote work, connected devices, and non-traditional workspaces contribute to more complex network infrastructure, larger volumes of data, and more areas of vulnerability for businesses.
Communications service providers (CSPs) play an essential role in powering communication for businesses.
In a recent CIOReview article, Mar
With telecommuting changing the culture of the workplace, a robust video conferencing tool is imperative.
In a recent No Jitter article, Marcus Schmidt, vice president of product management, clears up confusion about Operator Conn
If you rushed to sign up for Microsoft Teams (Teams) in 2020 because of the rapid shift to remote work, there’s a good chance you didn’t have time to fully grasp user needs or licensing options.
What Is SIP Trunking? Let’s start by covering a few definitions of key terms.
While Microsoft Teams (Teams) is a well-rounded productivity tool with millions of daily active users, the core capabilities don’t include the ability to make calls via the Public Switched Telephon
Microsoft Teams (Teams) and Webex offer a well-rounded set of features that drives business communication and productivity.
Businesses can choose from a variety of configuration options when it comes to setting up their communications with Microsoft Teams (Teams).
Microsoft Teams saw an exponential increase in popularity in 2020, adding a staggering 95 million new users during the course of the year, with 895 percent growth from March – June 2020 alone.
Nothing slows down a productive workplace like unexpected interruptions or long network outages.
Days of back-to-back meetings are more common than ever. Each time an issue pops up, a project idea comes to mind, or you hit a roadblock on a process, the reaction is to schedule a meeting.
We are pleased to announce Intrado has renewed its Cisco’s Customer Experience Advanced Specialization in the United States.