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In the News: Reaching Patients for COVID-19 Booster Shots

According to recent recommendations from the CDC1, “anyone who is eligible to get a booster dose of vaccine should do so.” Variants remain unpredictable and this year the flu season thre

Smart Cities
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Leveraging Smart City Data to Deliver Safer Outcomes

The idea of smart cities—those that use connectivity to derive data that improves quality of life for its residents—isn’t new, but as more cities adopt these technologies, the opportunities for put

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Exploring the Potential of Non-Voice Emergency Services

Innovations in technology are happening at all levels, too—from established leaders in public safety like Intrado to start-ups finding new and better ways to keep both citizens and first responders

Boost Patient Access Among Diverse Populations Using SMS
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Boost Patient Access Among Diverse Populations Using SMS

In order to help patients access care, healthcare organizations must have a nuanced understanding of the unique and diverse populations they support.

Cloud
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Cloud-based Call-handling: Is the Market Ready? Are You Ready?

The cloud has changed everything around us.

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The Life & Safety Spectrum

No connection is more important than the call that is routed, delivered, answered, and managed than the one that protects and rescues.

SMS Patient Engagement Increases Flu Shot Uptake
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SMS Patient Engagement Strategies Increase Flu Shot Uptake

As healthcare teams continue to navigate the COVID-19 pandemic, there is an increased need to manage hospital-related volume typically attributed to fall and winter influenza.

Anytime, Anywhere PSAP
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How did Intrado Help in the Beginning of the Pandemic: VIPER VPN Laptop

When COVID-19 struck the U.S. in early 2020, public safety was among those immediately thrust to the forefront of the pandemic.

Behind the Scenes: ECRC
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Behind the Scenes: Intrado’s Emergency Call Relay Center

The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center.

Hot Topic at AppOrchard 2021 Conference

Hot Topic at AppOrchard 2021 Conference

AppOrchard 2021 looks to be a strong return to in-person events this Fall.

SMS Patient Reminders Improve Vaccine Uptake

SMS Patient Reminders Improve Vaccine Uptake

According to McKinsey Healthcare Research & Quality, “25-35% of patient vaccinations are not up to date in the US.” The low vaccine uptake indicates an opportunity to connect and educate millio

Referral Management Featuring Froedtert Health

Referral Management Featuring Froedtert Health

Health systems, nationwide, are seeking ways to minimize revenue leakage.

The Future of Public Safety through Artificial Intelligence

The Future of Public Safety through Artificial Intelligence

The term, “Public Safety", is often described as a wide array of government responsibilities that serve to protect citizens and communities from events that may endanger the safety of the general p

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Improve Your Pre-Procedure Patient Communications

Some gastroenterologists perform as many as 12 colonoscopies a day, making them a highly routine screening. Preparing for the procedure, however, can feel anything but routine for patients.

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5 Ways Broadcast Boosts Patient Communication

Health systems and physician practices are looking to easily engage patients to enhance the patient experience and close gaps in care.

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Level-Up Your Automated Engagement

According to recent survey by CHIME and a leading IT consulting firm, fifty-two percent of healthcare CIOs say that implementing patient engagement.

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Embedded vs. Integrated Patient Engagement Solutions

Within the patient engagement landscape, not all solutions are equal. The value of the patient engagement solution is often measured by three primary attributes:

3 Steps to Prevent Healthcare Smishing Attacks
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3 Steps Boost SMS Security in Healthcare

Many of us are familiar with email phishing scams. Fewer are aware that SMS (text-based) phishing scams exist – these are called Smishing.

COVID Boosters and Beyond Your Patient Engagement Care Plan
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COVID Boosters & Beyond - Automated Patient Engagement

The healthcare landscape has been changed by COVID-19. In many ways, we’re benefitting from rapid improvements birthed by the urgency to do more with less.

Hidden Costs of Traditional Patient Engagement
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Hidden Costs of Traditional Patient Engagement

Many healthcare executives are now tightening their belts and slashing their budgets as they look to deal with the fallout from the COVID-19 pandemic.

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Webinar: Exploring the Potential of Non-Voice Emergency Services

Adapting to Ever-Changing Consumer Behavior

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Webinar: Leveraging Smart City Data

Delivering Safer Outcomes with Smart Cities

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Webinar: Cloud-Based Call Handling

Cloud-Based Call Handling. Is the market ready? Are you ready?

Next Generation 911: The Essentials Guide to Getting Started (Volume IV)
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Next Generation 911: The Essentials Guide to Getting Started (Volume IV)

This guide will focus on the role of GIS within NextGen 911, define the GIS-related functional elements, describe how to successfully transition from tabular 911 data management to 911 GIS data man

In The News: HIStalk Interviews Intrado's Vik Krishnan
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In the News: HIStalk Interviews Intrado's Vik Krishnan

In his interview with HIStalk, Intrado Digital Workflows General Manager, Vik Krishnan, posits why large healthcare organizations are lagging on adopting patient engagement as an outcomes and reven

Guide

State-by-State E911 Legislation and Regulation Summary

Does your state have E911 legislation? What about the other states where your enterprise operates?

Emergencies in the Workplace
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Emergencies in the Workplace

“84% of Americans are extremely to moderately concerned about calling 911 from an office building, school campus or public facility, and having 911 call takers possibly experiencing issues identify

Solving 911 location challenges
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Solving 911 Location Challenges at Work, School, Home and Beyond

This thought-provoking whitepaper explains how Intrado leverages technology to solve issues regarding a caller’s location, ensuring 911 call takers receive quick and reliable location data, regardl

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School and the Workplace Safety: Go Beyond E911 with Safety Shield

Learn why workplace safety matters to PSAPs, schools, and more. Regulations, compliance issues, and location accuracy impact everyone throughout the 911 continuum.

Healthcare KLAS First Look 100% of Customers Would Buy HouseCalls Pro Again
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KLAS First Look: 100% of Customers Would Buy Again

The Healthcare patient engagement technology space is a crowded one. And all solutions are NOT equal.

3 Ways Chatbots Enhance Patient Engagement
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3 Ways Chatbots Enhance Patient Engagement

Automated engagement between healthcare providers and patients is

The Value of Unique Long Codes
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Long Codes add Security to Patient Communications

As some of you may know, the Intrado HouseCalls platform was deve

Improving Vaccination Rates with Education and Scheduling
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Improve Vaccine Uptake with Education and Scheduling

For a little more than a year, COVID-19

Getting Patients Back on Track to Wellness and Preventative Care
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Getting Patients Back on Track: Wellness Visits & Preventative Care

In part one of this two part series, The Value of Timely Preventative and Wellness Visits and Procedures, we shared data that supports the value of preventative care and welln

The Value of Timely Preventative Wellness
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The Value of Preventative Care and Wellness Visits

At any given time, your patients are in different stages of ongoin

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Confluence Health uses SMS for Self-Scheduling COVID-19 Vaccinations

When the COVID-19 vaccinations were made available, early in 2021, the operations team at Confluence Health was tasked with scheduling thousands of participants for the 1st and 2nd dose vaccination

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Funding Approved for Digital Communications Solutions that Improve Patient Care

There’s good news for Community Health Centers nationwide.

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Are You Ready to Step into the Public Safety Cloud?

Not All Clouds Are Created Equal We can all attest to a general shift toward cloud computing amongst the services and application

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The Pesky No-Show Problem: Reducing No-Show Appointments

No matter how good your patient access or front desk staff is, you and every healthcare organization still struggle with four major problems:

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Second Edition: ALI-up! A Timely Vlog by Jeff Robertson

Life & Safety President Jeff Robertson shares his passion for our partnership with the public safety community as we work together to identify and apply new technologies.

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Transform 911 Call Handling with GIS Technology

Map-based 911 Call Handling with Authoritative GIS Data Last week we

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Meeting Public Safety Cybersecurity Needs = Prevention + Detection + Response + Training

Ransomware, cyber-attacks, and zero-day exploits are constantly in the news these days. As a public safety leader, what can you do to ensure that your agency is safe?

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What Are Closed-Loop Communications In Patient Engagement?

One of the biggest needs of the healthcare industry today is effective communication with patients.

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Key Operational Requirements From Patient Engagement System

Good patient engagement systems are critical for the smooth functioning of the healthcare industry. Healthcare providers end up losing a lot of revenue because of weak patient engagement.

What Enterprises Need to Know about E911 and UCaaS
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What Enterprises Need to Know about E911 and UCaaS

Organizations are rapidly migrating from on-premises phone systems to cloud-based UC platforms.

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How Patient Access Impacts Quality Of Care

Patient access can have a direct impact on the quality of care, and one of the most important aspects of good patient access is good communication between patients and healthcare providers.

Connecting 911 Things Social
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Connecting to the 911 of Things

When first introduced, the process of dialing “911” for emergency assistance was fairly simple for consumers: 1. Pick up your handset. 2. Dial the three-digit code. 3.

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First Edition: Life & Safety Matters, a new vlog by Jeff Robertson

Watch Life & Safety President Jeff Robertson share his passion for our partnership with the public safety community as we work together to identify and apply new technolog

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The Internet of Things for the 911 of Things

Supplemental data from many IoT providers can be transmitted to public safety with 911 calls to create greater situational awareness and actionable intelligence for first resp

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Leveraging NG911 to Support UCaaS

Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e

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Leveraging NG911 to Support UCaaS

Managing locations for Unified-Communications-as-a-Service (UCaaS) deployments that scale into the hundreds or thousands of phones while supporting a large at-home or remote workforce can quickly e

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E911 Location Management: The Challenge of Shifting to the Cloud

Unified-Communications-as-a-Service (UCaaS) provides enterprises with capabilities and flexibilities that on-premises environments cannot compete with.

Delivering Critical Data to Solve 911
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Delivering Critical Data to Solve 911 Location Challenges of Smart Devices

No one can predict when or where a serious emergency will occur.

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If Texting to 9-1-1 was Easy

The magic of 9-1-1 is its simplicity; just three digits that anyone can easily use to get help in an emergency.

E911 COMPLIANCE FOR UCAAS ENVIRONMENTS
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E911 Compliance for UCaaS Environments

The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.

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E911 Compliance for UCaaS Environments

The great migration from on-premises phone systems to cloud-based Unified-Communications-as-a-Service (UCaaS) increased in popularity this year.

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3 Reasons Enterprises Need a 911 Solution Provider

When Americans call 911, they expect to receive help quickly.

INTRADO AND UC TODAY NEWS DISCUSS MEETING 911 MLTS REGULATIONS
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Intrado and UC Today News Discuss Meeting 911 MLTS Regulations

Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS

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Intrado and UC Today News Discuss Meeting 911 MLTS Regulations

Intrado Life & Safety collaborated with UC Today to provide the Unified Communications (UC) community with an informative and educational video on meeting 911 Multi-Line Telephone Systems (MLTS

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Delivering Critical Data to Solve 911 Location Challenges of Smart Devices

No one can predict when or where a serious emergency will occur.

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911 Location Challenges in Schools and Workplaces Concern Americans

One of the most pressing technology-related concerns in 911 today is quickly identifying the location of 911 callers.

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Working From Home? Make Sure Your Enterprise Has You Connected to 911

The enterprise working environment is changing rapidly due to the global health situation surrounding Coronavirus.

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Inside the Journey of a 911 Call

When an emergency strikes, you pick up the phone and call 911. A helpful call taker confirms your address, gets the details of the emergency, and help arrives within minutes.

911 on Phone
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Abandoned 9-1-1 Calls – What is a PSAP to do?

Most people don’t dial 9-1-1 and then hang up. Most people don’t realize that a 9-1-1 abandoned call taxes already limited emergency response and communications resources.

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Intrado's 50 Influential People in 911

Mary Boyd, VP of Government and Regulatory Affairs

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The Top Three E911 Obstacles Facing Enterprises

When we talk to enterprises about 911, we often hear about the E911 obstacles they face to making sure they can provide appropriate support to their users in a crisis.

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What is E911 and Why Should My Enterprise Care?

Enhanced 911, or E911, is a technology that allows for the automatic delivery of a 911 caller’s location in addition to their phone number with their 911 call.

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VoWiFi 911 and Application of Proximity Check

By: Marcus Andronici, Principal Sales Engineer

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The Importance of Identifiable E911 Locations for First Responders

Someone in distress, unable to speak, dials 911 from their VoIP system at the office.

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4 Key Features of a VoWiFi 911 Solution

By: Marcus Andronici, Principal Sales Engineer

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The Evolution of 911 and PSAP Data

The information that Public Safety Answering Points (PSAPs) can receive today has come a long way since 911 service first debuted in 1968 (check out

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Overcoming Common GIS Challenges in a Next Generation 9-1-1 System

Earlier this month I attended the NENA 2017 conference in San Antonio, Texas.

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Using Your IoT Investment to Improve Your Enterprise's Emergency Responses

The Internet of Things, or IoT, is one of today’s hot topics in tech. IoT will change how enterprises are built and operate internally.

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New York City Passes New E911 Legislation: Kari’s Law

Intrado commends the New York City Council for the recent passage of the new E911 legislation, “

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Intrado's Emergency Gateway Now Offering Additional 911 Management Automation for ShoreTel Connect Onsite

Intrado is pleased to announce that its Emergency Gateway (EGW) has achieved ShoreTel TechConnect certification with the latest release of ShoreTel Connect Onsite.

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Five Steps to Get the Most Out of GIS in Your NG9-1-1 System

One critical component of the transition to Next Generation 9-1-1 (NG9-1-1) systems is a shift from the use of tabular Master Street Address Guide (MSAG) and ALI data to a reliance on Geographic In

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E911 Risk Factors In the Enterprise

Today’s enterprises are complex.

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Keeping Remote Users Safe with E911

Employees are traveling across the nation to attend meetings and conferences. Businesses are adopting tele-working policies and corporations are allowing teams to meet and brainstorm off-site.

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GIS Data Sharing in the PSAP

LEAD THE WAY Geographic Information Systems (GIS) is front & center in the march toward a fully-realized i3-based Next Generation 9-1-1 (NG9-1-1) environment.

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Geographic Information Systems in the PSAP: Strategic Planning for Data Integrity

The importance of mission critical Geographic Information Systems (GIS) data for call- and dispatch- mapping in the Public Safety Answering Point (PSAP) cannot be overemphasized.

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Essential GIS - The Future is Now!

An integrated approach to Geographic Information Systems (GIS) is essential to Next Generation 9-1-1 (NG9-1-1) Public Safety Answering Points (PSAPs).

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Intrado's E911 Solution, Emergency Gateway (EGW), Now Compliant with Avaya Aura 7.0

Last month, Intrado's Emergency Gateway (EGW), an on-site appliance that streamlines E911 ma

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Wireless UC E911 Technology at-a-glance Guide Now Available!

Our Wireless UC E911 Technology At-A-Glance Guide is available for download on-demand.

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Addressing Address Data That Works for You

How do you respond when someone asks for your address? Do you give them a P.O. Box, City & Zip? Or do you think of a street name and neighborhood?

911 on phone screen.
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When Less Is Not More. How Three-Way Call Monitoring Saves Lives.

When 911 is dialed, most organizations know that they need to deliver both the call and the caller’s location information to the appropriate Public Safety Answering Point (P

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The Elements of a Great E911 RFP

A well-researched and comprehensive E911 Request For Proposal (RFP) is an invaluable tool when selecting an E911 solution for your organization.

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9-1-1 GIS Data - Accurate, Complete and Designed for a Specific Purpose

With the transition to Next Generation 9-1-1, the role of geographic information systems (GIS) data transforms to a new level of importance.

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New Resources – Remote Location Manager and E911 Softphone Locator

Two new resources are available that provide additional information on two components of our Emergency Gateway (EGW) appliance.