1 Min Read
State of the 9-1-1 Industry Report 2026
Driving Insight Into 9-1-1 Technology and Trends Public safety communications continues to evolve, expanding what’s possible while reinforcing what matters most: reliability, speed, and trust.
4 Min Read
Top 5 Reasons Non‑Emergency Calls Are Overwhelming PSAPs—and How AI Can Help
Public Safety Answering Points (PSAPs) and emergency communications centers across North America are expected to answer true emergencies in seconds—yet a large share of incoming calls are routine, administrative, or better handled by another service. The...
2 Min Read
Every Second Counts: How AACN is Closing the Gap in Emergency Response on the Road
Response on the Road When a serious collision happens, everything comes down to timing.Emergency response still relies heavily on a call to 9-1-1. That call can take several minutes or not happen at all if someone is injured or unable to respond. Even...
1 Min Read
On-Demand Share.Solve.Evolve. Webinar: Drive for 2000 Lives With AACN and 9-1-1 Innovation | Part 2
Watch our recordedShare.Solve.Evolve. webinar led by D. Jeremy DeMar, Intrado's Senior Government & Regulatory Affairs Manager. This special session brings together industry leaders to share insights, solve pressing challenges, and evolve public safety...
Min Read
Spatial Insight: Intrado's Real-Time Mapping Solution
Apr 20, 2026
Problem Many PSAPs and ECCS still rely on fragmented, legacy systems for location and incident data, often limited to basic network-based sources or delayed device information. This hampers their ability to deliver rapid, accurate situational awareness...
3 Min Read
Ensuring Lifeline Reliability: The Critical Need for Visibility in Cloud-Based Emergency Call Centers Systems
Emergency Communication Centers (ECCs), or Public Safety Answering Points (PSAPs), serve as the vital first link between communities and emergency responders. The reliability and performance of their technology systems can literally mean the difference...
2 Min Read
First on the Line: Recognizing the Everyday Heroes of 9-1-1
In moments of crisis, before emergency vehicles arrive or flashing lights appear, one connection sets everything in motion. It’s not always visible, but it is always essential: the voice that answers the call for help.
4 Min Read
When Maps Don’t Talk: How Fragmented Location Data is Slowing Emergency Response in the U.S.
Every year, emergency call centers in the United States handle an estimated 240 million 9-1-1 calls, making location the single most critical piece of information in public safety response. Yet despite this scale, many Public Safety Answering Points...
1 Min Read
On-Demand Share.Solve.Evolve. Webinar: Recognizing National Public Safety Telecommunicators Week 2026
Watch ourShare.Solve.Evolve. webinar led by D. Jeremy DeMar, Intrado's Senior Government & Regulatory Affairs Manager. This special session brings together industry leaders to share insights, solve pressing challenges, and evolve public safety...