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Webinar: NG9-1-1 Conversations, Part 2: What OSPs Need to Know
Mar 6, 2026
The transition to NG9‑1‑1 is well underway — but for many Originating Service Providers (OSPs), the real‑world execution is proving far more complex than the requirements alone suggest. On the first anniversary of the FCC’s announcement that 9-1-1...
3 Min Read
Narrowing the Cybersecurity Knowledge Gap: Elevating Cloud-Based Solutions for Emergency Call Center Personnel
In today’s rapidly evolving technological landscape, emergency communications centers (ECCs) — also known as Public Safety Answering Points (PSAPs) — are increasingly adopting cloud-based call handling solutions. These modern systems promise enhanced...
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Legacy Networking Gateway Product Brief: Ensuring Reliable Emergency Connectivity
Feb 17, 2026
Problem Many PSAPs and ECCS still rely on legacy technology such as Centralized Automatic Messaging Accounting (CAMA) networking or T1 trunks or still rely on Request for Assistance Interface (RFAI) to route 911 emergency calls to call centers. This...
3 Min Read
Local Survivability - The Key To Cloud Migration for Emergency Call Centers
Emergency Communication Centers (ECCs), also known as Public Safety Answering Points (PSAPs), are the lifeline of public safety, responsible for answering distress calls and dispatching emergency services promptly. As technology evolves, many ECCs are...
1 Min Read
Making Seconds Count with Advanced Automatic Collision Notification
Jan 6, 2026
Every second matters after a serious crash. Traditional emergency response relies on a witness, occupant, or bystander calling 9-1-1. This process can take several minutes while callers collect details, or it could fail entirely if occupants are...
1 Min Read
Next Generation 9-1-1 & ESInets: The Technology Upgrade That Could Save Your Life
When most people think about calling 9-1-1, they picture a simple, direct connection between their phone and the local emergency dispatch center — if they even think about it at all. In reality, most people don't give it a second thought — they simply...
1 Min Read
How Coastal Bend Council of Governments Texas Uses Text-to-9-1-1 to Save Lives
In emergencies, every second counts - and every life matters. But what happens when someone can't make a voice call? Whether due to hearing or speech impairments, unsafe situations, or poor network conditions, traditional 9-1-1 calls aren't always...
3 Min Read
From MSAG to LVF: How 9-1-1 Address Validation Is Getting Smarter
When you call 9-1-1, the last thing you want is for your call to be routed to the wrong dispatch center. It’s also what public safety aims to prevent, as it ties up resources and delays dispatch while calls are transferred to the appropriate public...