2 Min Read
Intrado's Everyday Heroes - the ECRC
Before flashing lights or wailing sirens, there’s always a voice behind the phone, calm, clear, and ready to help. That voice belongs to a 911 telecommunicator.
3 Min Read
Answering the Call (or Text): How Intrado’s Emergency Call Relay Center Manages Hurricanes and Natural Disasters
Natural disasters, such as hurricanes, present unique challenges to 911 Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs) across the United States. As storms approach and make landfall, these centers must manage a diverse...
Min Read
Meet Intrado's Emergency Call Relay Center
Apr 10, 2024
Get an introduction to our Emergency Call Relay Center (ECRC), meet some of our talented telecommunicators, and learn about the services they provide to people every day.
2 Min Read
Behind the Scenes: Intrado’s Emergency Call Relay Center
Sep 29, 2021
The Intrado Emergency Call Relay Center (ECRC) exists to handle emergency calls that cannot be routed to a local 911 center. There are many reasons why a call is routed to the ECRC, including technical issues, an address has not been provisioned, or the...